Pricing varies based on POS features, usage, and service level: More features or higher usage often mean higher software costs or payment processing rates
Upfront cost doesn’t reflect the overall cost: Look out for add-ons like receipt printers, barcode scanners, or credit card processing fees that can add up over time.
Focus on ROI and scalability, not just the sticker price: Invest in a point-of-sale system that grows with your retail business and delivers long-term value
Your team deserves the best deal! Pricing for point-of-sale (POS) systems can be confusing. With complex pricing tiers, feature gating, and hidden fees (*cough* payment processing fees *cough*), it's tough to get clear answers. Some vendors don't even list prices online.
This guide's for buyers, finance leads, and department heads involved in budgeting or procurement. I'll cover typical cost ranges, pricing models, and hidden fees. You'll also get advice on evaluating ROI. Let's make your POS decision easier.
What Factors Influence POS Systems Pricing?
Choosing the right POS system means understanding how features like transaction limits, pos hardware integration, and support services impact what you’ll pay. POS systems have come a long way over the years, and these shifts have impacted their pricing.
Here’s what to consider:
Factor | How It Affects Pricing |
Regulatory Modules | If your retail business operates in a regulated industry, you might pay extra for compliance features. These can add $50-$200 in monthly fees, depending on complexity. |
Specialized Templates | Industry-specific templates streamline setup but may cost more upfront. Expect to pay $100-$500 for specialized modules that fit your ecommerce or in-person business needs. |
Use-Case Tags | Tailored POS features for unique business types can increase costs by $25-$100 monthly. But, they ensure the system supports your specific operations efficiently. |
Transaction Limits | Exceeding transaction limits can incur additional payment processing fees of $0.10-$0.30 per card transaction, so choose a plan that matches your sales volume. |
Hardware Integration | Integrating with existing pos terminals, cash drawers, or receipt printers might involve setup fees or require purchasing compatible pos hardware, adding $200-$1,000 to your initial costs. |
Support Services | Premium support options like 24/7 assistance can add $50-$150 monthly, ensuring your team gets timely help with both pos software and hardware when needed. |
POS Systems Price Comparison
Tool | Best For | Trial Info | Price | ||
---|---|---|---|---|---|
1 | Best for customer loyalty programs | Free trial available | From $99/month | Website | |
2 | Best for B2B sellers | Free demo available | From $99/month | Website | |
3 | Best for real-time inventory management | Free trial available | From $59/month | Website | |
4 | Best for e-commerce businesses | 3-day free trial | Pricing upon request | Website | |
5 | Best for high-volume businesses in various industries | 3-month free trial | From $79/month | Website | |
6 | Best for customization | Free demo available | From $59/month + payment processing | Website | |
7 | Best for hardware bundles | Not available | Pricing upon request | Website | |
8 | Best for high-volume businesses | Free account available | From 0.50% + $0.25 per transaction | Website | |
9 | Best all-in-one system for small businesses | Free demo available | From 2.3% + $0.1 per transaction | Website | |
10 | Best for direct credit card processing | Free plan available | From $13.95 plus 0.29% + 1.55% per transaction | Website |
Understanding Pricing Models
Understanding common pricing models is key to estimating the cost of a POS system for your business case effectively—and choosing the right POS software for your needs.
Pricing models vary, with options like per user fees or tiered monthly subscriptions affecting your budget differently than just the listed cost. Here's a breakdown of common models:
Pricing Model | How It Works | What to Watch For |
Per user or seat | You pay a fee for each user accessing the system | Costs can add up quickly as your team grows, or if you need specific employee management tools like role-based access |
Per usage | Charges based on how much you use the system, like card payments or debit transactions processed | High usage can lead to unexpected costs (like transaction fees) if not closely monitored |
Tiered subscription | Different pricing levels offer varying features and limits | Ensure you don’t pay for POS features you don’t need, or outgrow your tier quickly |
Custom quote | Pricing is tailored to your specific business needs | Can be hard to compare with other POS providers without clear benchmarks |
Pay-as-you-go or annual | Pay monthly or commit to a yearly contract for a discounted rate | Annual plans can save money but lock you in, so be sure you're happy with the service long-term |
Typical Pricing by Company Size
Pricing scales with the size of your business, affecting your budget and system capabilities. Knowing how costs differ helps tailor your POS choice to fit your operations:
Company Size | Typical Price Range | What’s Usually Included | Common Use Cases & Vendors |
Small business | $50-$150/ month | Basic features like sales tracking, inventory management, and checkout tools | Cafés, boutiques, food trucks Vend, Square (and other mobile POS systems) |
Mid-size business | $150-$500/ month | Advanced sales reports, customer relationship management, and integrations | Restaurants, retail stores Toast, Clover |
Large business | $500-$1,000 /month | Comprehensive analytics, multi-location and employee management | Supermarkets, big box Lightspeed, Revel |
Enterprise | $1,000+/ month | Full suite with enterprise-level support and integrations | Large franchises, global retailers Oracle, SAP |
Hidden & Add-On Costs to Watch For
When assessing POS systems, it's crucial to look beyond the sticker price. Hidden costs like setup fees or premium support can catch you off guard.
Some systems might charge for training, online ordering, or integrations that aren’t included in the base price. Here’s a breakdown of common hidden costs:
Cost Type | Description |
Onboarding/setup fees | Initial setup fees can range from $200 to $1,000. Vendors like NCR and Lightspeed often charge these fees to cover system configuration and hardware installation (cash registers, iPads, tablet stands, etc.). |
Training or certifications | Training costs can add up, especially if your team needs certifications. Vendors like Toast provide training packages that start at $100 per session. |
Premium support | Enhanced support options might cost extra, with subscription fees ranging from $50 to $200 per month. Shopify and Square offer premium support tiers for better customer experience. |
Integrations beyond standard set | Integrating with additional software or credit card readers may incur fees. For example, connecting third-party CRMs or kiosks can cost extra with vendors like Clover. |
Usage overages | Exceeding credit card processing or transaction limits can lead to transaction fees of $0.10-$0.30 per card payment. Vend and Square are known to apply such charges. |
Contract minimums | Some POS providers, like Oracle, require minimum contract lengths, meaning you might pay for services you no longer need if you switch early. |
Compliance or legal updates | Keeping systems compliant with legal changes can incur additional costs. Vendors like SAP may charge for updates to meet new standards in cloud-based POS systems. |
Types of POS Systems Pricing: Subscription Plans & Upgrade Triggers
Just as there are various types of POS systems, there are also different types of pricing among them. POS systems often use subscription plans with tiered pricing, offering different features and limits at each level:
- What's included in each plan: Basic plans typically include core functions like sales tracking and inventory management, while higher tiers add advanced sales reports, integrations, and may support gift cards and loyalty programs. Vendors like Square and Lightspeed offer structured plans with clear feature sets.
- Upgrade triggers: Moving to a higher tier might be necessary if you exceed user limits, need additional integrations, or require tools like touchscreen support or contactless payment. For example, Toast’s pricing shifts as you add more locations or require more complex features.
- Annual vs monthly discounts: Vendors often provide discounts for annual commitments, reducing monthly fees by 10-20%. It’s common with systems like Vend, where committing annually can lower your POS software costs.
To avoid overspending, align your chosen plan with your actual needs and consider future growth. Always check for hidden fees (especially from your payment processor), consider POS hardware costs, and review feature lists carefully before committing.
Maximizing ROI from Your POS Systems Investment
ROI should guide your buying decision for POS systems, as tracking it can transform your investment into measurable success:
Time Saved
Automation and streamlined workflows can drastically cut down on manual effort, freeing up your team’s bandwidth for more strategic tasks. Consider what manual processes the modern POS system will replace and how much time your team might save.
Ask vendors to demonstrate time-saving features using a typical use case. This practical evaluation can help you measure potential ROI in real terms.
Error Reduction
Reducing manual handoffs and calculations minimizes the risk of costly errors. Identify where mistakes currently occur and how the POS solution could reduce them.
Get vendors to show how data validation and control are managed across the platform. This understanding helps you quantify the value of minimized errors and better decision-making.
Compliance Avoidance
Built-in compliance features can help you avoid fines and audits by adhering to legal and industry standards. Ask about the specific compliance features included and whether the platform supports your industry requirements.
Retail POS, restaurant POS, and ecommerce POS systems often include these features out-of-the-box. Request examples of how the system has helped avoid compliance gaps. This can help you assess the cost savings associated with staying compliant.
Cross-Team Adoption or Consolidation
Using one tool across multiple teams, managing multiple stores, or replacing several tools with one, can reduce costs and improve team alignment. Determine the best POS systems that could replace multiple tools, then narrow down your selection from there.
Ask vendors for examples of successful rollouts across different functions. This insight can guide you in evaluating the true ROI and long-term profitability of comprehensive tool adoption.
Questions to Ask Vendors During Pricing Demos
Demos are your team's best chance to clarify pricing, understand what's included, and avoid any surprises later on. Come prepared with questions to make the most of this opportunity.
You might even consider drafting a POS systems RFP to organize your needs and questions. Here's what to ask:
- How is your pricing structure set up, and what factors influence changes?
- What features are included in each pricing tier, and are there any additional fees for premium features?
- Are there any usage caps, and what are the costs if we exceed them?
- What are the support and onboarding fees, and how do they change with different plans?
- How often will we be billed, and what are the terms for renewal or cancellation?
- What integrations are covered in the standard package, and are there additional costs for others?
- Are there any discounts for annual payments or multi-year commitments?
- How do you handle price changes, and how will they affect our existing contract?
Tips for Negotiating POS Systems Pricing
Pricing is often flexible, and being prepared can make a big difference in your outcome. Strong negotiation tactics can help your team secure better pricing and contract terms without sacrificing functionality. Use these tips to enhance your negotiation strategy:
- Benchmark Competitors: Compare pricing with similar vendors to understand the market rate. Use this information to push for competitive pricing that matches or beats alternatives.
- Discount Opportunities: Ask about discounts for startups, nonprofits, or long-term commitments. Many vendors offer reduced rates for these groups, which can significantly lower your costs.
- Pilot Programs or Phased Rollout Pricing: Negotiate a trial period or phased rollout to test the system before full commitment. This lets you evaluate the system's fit without a large upfront investment.
- Renewal and Lock-In Clauses: Discuss renewal terms and avoid long lock-in periods. Flexibility in contract terms can protect you from future price hikes or changes in your needs.
- Leveraging Group Buying or Procurement Support: Use group buying power or procurement support to negotiate bulk pricing. Collaborating with other departments or companies can provide leverage for better deals.
What’s Next:
If you're in the process of researching POS systems, connect with a SoftwareSelect advisor for free recommendations.
You fill out a form and have a quick chat where they get into the specifics of your needs. Then you'll get a shortlist of software to review. They'll even support you through the entire buying process, including price negotiations.