The 20 Best Order Tracking Software for Online Stores, Reviewed and Ranked for 2025
The Top 10 Order Tracking Software for Ecommerce Brands
First, the top 10 list! Your quick guide to the best order tracking tools with their ideal use cases.
Get free help from our project management software advisors to find your match.
Order tracking software gives you real-time visibility into every shipment so you can reduce support tickets, keep customers informed, and streamline fulfillment.
No more chasing tracking numbers across carrier sites or apologizing for lost packages.
The right tool automates customer alerts, centralizes order data, and cuts manual errors that drain time and money. It helps your team work from a single dashboard, choose the best carrier, and scale across warehouses without breaking a sweat.
Whether you're shipping a dozen orders a week or thousands, this roundup focuses on tools that actually work in the real world—so you can stop fielding “Where’s my order?” emails and focus on growing your business.
With more than a decade of logistics experience under my belt, I've found the best tools for the job, just for you.
Why Trust Our Order Tracking Software Reviews
We’ve been testing and reviewing ecommerce software since 2021.
As ecommerce experts ourselves, we know how critical, and how difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions.
We’ve tested more than 2,000 tools for different ecommerce use cases and written over 1,000 comprehensive software reviews.
Learn how we stay transparent & our review methodology.
Comparing the Best Order Tracking Software Solutions, Side-by-Side
OK, let’s compare pricing, trials, and ideal use cases for our top order tracking software picks.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for assigning shipping carriers automatically based on predefined criteria | Free demo available | From $449/month (volume-based pricing) | Website | |
| 2 | Best for 3PL warehouse management capabilities | Free demo | Pricing upon request | Website | |
| 3 | Best for B2B selling | 14-day free trial | From $349/month | Website | |
| 4 | Best for cross-border shipping compliance | 30-day free trial | $30/month/account | Website | |
| 5 | Best enterprise order management system | Free demo | $999/month + $99/month/user | Website | |
| 6 | Best for scheduling sales & promotions in advance | 30-day free trial | From $49/account/month | Website | |
| 7 | Best for supply chain management features | 30-day free trial | Pricing upon request | Website | |
| 8 | Best for efficiently managing returns | Free demo available | Pricing available upon request | Website | |
| 9 | Best for for SMBs | 30-day free trial | From $5/month (50 shipments) | Website | |
| 10 | Best for prefilled customs forms | Free plan available | From $19/month | Website |
The 10 Best Order Tracking Software Solutions, Reviewed
Here’s a brief description of each order tracking tool to showcase each tool’s best use case, some noteworthy features, and screenshots to give a snapshot of the user interface.
Best for assigning shipping carriers automatically based on predefined criteria
Linnworks is a comprehensive order management system that helps online retailers manage all aspects of their business from a single platform with robust features such as inventory tracking, shipping management, and multi-channel listing. The software comes with powerful tools for order tracking and stock analytics, which allow shops to stay on top of their orders and monitor their business performance in real time. Linnworks is scalable to meet the needs of businesses of all sizes, making it ideal for small and enterprise-level organizations.
Why I Picked Linnworks: Linnworks' order management feature provides an easy way to keep track of orders from multiple sales channels. Users can automatically import orders from different channels into a single dashboard, which helps monitor and track them without jumping around. You can also customize order labeling according to unique requirements and set priority levels to manage order workflows. You can create and upload product listings in bulk, enabling them to field inputs like keywords, titles, descriptions, and prices. This feature also provides an easy way to view and manage current product listings on different channels, making tracking and adjusting them easier to optimize sales.
Linnworks Standout Features & Integrations
Features include robust inventory management capabilities that allow online sellers to track the availability of each product in real time, helping avoid overselling and ensuring that inventory levels are always up to date. Linnworks' shipping management module provides an easy way to manage and process shipments from within the platform. Users can easily generate shipping labels, set up carriers, and track shipments. Linnworks also integrates with multiple carriers such as Royal Mail, DPD, UPS, and FedEx. It provides pre-built reports that enable merchants to quickly view sales, shipping, and inventory data.
Integrations include Amazon, Magento, eBay, Shopify, BigCommerce, Walmart, Buy on Google, Wish, TikTok Shops, WooCommerce, Quickbooks, Gorgias, Payoneer, and others.
Pros and cons
Pros:
- Offers deep customization options
- Integration with various ecommerce platforms
- Software supports multichannel selling
Cons:
- May not be cost effective for small biz
- Robust features can result in a steep learning curve
New Product Updates from Linnworks
Add Notes to Multiple Orders Simultaneously in Linnworks
A new Linnworks feature lets users add the same note to multiple orders simultaneously by right-clicking on selected orders and choosing "Add note to orders." More details at Linnworks Product News.
Infoplus is a cloud ecommerce system for managing orders, deliveries, and inventory. You can use this order management system to print custom barcodes for use in maintaining accurate warehouse inventories. Infoplus can create restocking rules and custom alerts like low stocks or items nearing expiration dates.
Why I Picked Infoplus: Infoplus is an excellent order management software for managing third party logistics. During order processing, Infoplus’ order management solution assigns orders to the warehouse nearest the customer to cut down delivery time. Infoplus also has a reporting feature that lets you customize data presentations to make them easier to understand for your employees or stakeholders.
Infoplus Standout Features & Integrations
Features include specialized tools for managing kitting and assembly processes, allowing businesses to bundle and assemble products with components from their inventory. This feature is particularly beneficial for businesses that engage in complex product bundling, subscription box services, or customized assembly, as it enables accurate tracking of components and finished goods, reducing errors and improving order accuracy.
Integrations can be built using their Infoplus API, Infoplus Building Blocks, and Infoplus Scripts.
Pros and cons
Pros:
- Robust multi-warehouse management capabilities
- Advanced kitting & assembly management
- Robotic process automation (RPA) integration
Cons:
- Pricing could be a concern for smaller businesses
- User interface might be considered complex by some
Cin7 is an inventory and order management system with an order tracking feature to keep customers informed of the status of their purchases. You can use this tool to automatically send purchase orders to suppliers when a preset level has been reached. It has an integrated payment gateway for receiving payments.
Why I Picked Cin7: Cin7 is the best order tracking software for managing multiple warehouses because it has a warehouse management feature. You can use Cin7 to receive orders and assign them to the warehouse nearest to the purchaser. You can also use this warehouse management feature to move orders between warehouses. This warehouse management system also has an inventory tracking feature for monitoring incoming orders, shipping deadlines, and picking activities to ensure efficient order fulfillment.
Cin7 Standout Features & Integrations
Features include an integrated B2B e-commerce platform that allows businesses to create customized online ordering portals for their wholesale customers. This unique feature enables wholesalers and distributors to provide their clients with a self-service online platform to place orders, view product catalogs, access personalized pricing, and manage their accounts. This functionality bridges the gap between inventory management and B2B sales, enhancing customer convenience and improving the efficiency of order processing for wholesale transactions.
Integrations include eBay, Bigcommerce, Etsy, and Amazon Seller.
Pros and cons
Pros:
- Advanced integration capabilities for 3PL companies
- Multichannel sales integration
- Wide range of inventory management features
Cons:
- May not be affordable for small biz
- User interface can be complex
ShippyPro is an ecommerce hub for shipping and tracking orders from your online store. This order management software compares rates from several carriers and chooses the most convenient shipping option. You can use ShippyPro to print shipping labels in bulk in various formats to save your order fulfillment team time.
Why I Picked ShippyPro: ShippyPro is the best order tracking software if you want to provide continuous assistance to customers because it lets you integrate a customer care section in the platform. You can use this system to answer questions about customers’ orders. This feature can help improve customer satisfaction because customers won’t have to switch to another platform to receive answers to their queries.
ShippyPro Standout Features & Integrations
Features include automated cross-border shipping compliance. ShippyPro offers a feature that helps businesses navigate the complexities of cross-border shipping by automating customs documentation and compliance. This includes automatic generation of customs declarations, duties, and taxes calculations, and accurate labeling for international shipments. This unique feature is especially beneficial for businesses that frequently ship internationally and need to ensure compliance with various customs regulations.
Integrations include Mailchimp, Zendesk, and Twilio. You can connect ShippyPro to a paid Zapier account if you want access to other premium apps.
Pros and cons
Pros:
- Integration with a wide range of shipping carriers
- Automated customs documentation and compliance capabilities
- Comprehensive returns management feature
Cons:
- Delayed response times from customer support
- Learning curve when getting setup
NetSuite SuiteCommerce is a B2B and B2C order management system for managing in-store and online sales. You can use this software to process orders from all your sales channels and route them to the order fulfillment site that’s nearest to your customer. It has inventory management software for monitoring inventory levels and processing purchase orders to replenish your stocks.
Why I Picked NetSuite SuiteCommerce: NetSuite SuiteCommerce has an extension for your website so customers can log into their accounts and view their purchase history and the status of a purchase or sales order. This is an excellent feature for a small business without a dedicated customer service team because customers won’t need to call in to check on the delivery status of items. You can also use this order management solution to indicate the status and location of a store pickup if that option is available to a customer.
NetSuite SuiteCommerce Standout Features & Integrations
Features include its seamless integration with NetSuite's robust ERP system, providing businesses with a unified platform for managing both ecommerce and back-office operations. This integration enables real-time data synchronization, streamlined order management, inventory control, and financial reporting. Additionally, SuiteCommerce offers extensive customization capabilities, allowing businesses to create personalized shopping experiences, implement advanced pricing and promotions, and design responsive, mobile-friendly storefronts. Its scalability and multi-site management capabilities make it well-suited for complex enterprise-level ecommerce operations.
Integrations include LiveChat, ShipStation, Georgias, Mailchimp, Quickbooks Online, Yotpo Product Reviews, Justuno, Brightpearl, Acumatica, ActiveCampaign, Hubspot, Klavyio, Shopgate, Printify, and dozens of other apps.
Pros and cons
Pros:
- Complete B2B and B2C solution
- Enterprise-grade order tracking system
- All-in-one ecommerce & order management solution
Cons:
- Not appropriate for SMBs
- Comparatively lengthy implimentation time
MarketplaceWorks is an order management software for listing and selling products on multiple sales channels. You can use this order and inventory management software to schedule a sale for a specific product on one or more marketplaces to help boost your sales figures. MarketplaceWorks automatically alerts your warehouse of a sale and generates a tracking number for your sales channel and the buyer.
Why I Picked MarketplaceWorks: MarketplaceWorks is the best order tracking software if you want to monitor all orders made from multiple sales channels. MarketplaceWorks’ dashboard lets you see all orders, the customers who placed them, and their status so you’re always on top of your company’s shipping obligations. You can also use MarketplaceWorks to see which channels are performing better because the order tracking dashboard shows you where customers placed their orders. This feature can help you identify underperforming sales channels so you can do a root-cause analysis and help that sales channel improve.
MarketplaceWorks Standout Features & Integrations
Features include the ability to schedule a sale across multiple online selling platforms. Store owners can plan a promotional event for a specific product across one or multiple online marketplaces. You can easily establish a discounted price or percentage reduction to boost the pace of your sales.
Integrations include Amazon, Amazon,ca, Amazon FBA, eBay, Shopify, Reverb, Quickbooks, Logistics+, Hal Leonard, M&M Merchandisers, Gator and Starin.
Pros and cons
Pros:
- Free for under $1K sales/month
- Create & track bundled/kitted inventory across multiple marketplaces
- Simple, easy-to-use stock dashboards
Cons:
- User interface could be more modern & intuitive
- No returns management
IBM Order Management is order management software for tracking orders in various sales channels. It lets you view all orders and inventories in a single dashboard to provide accurate delivery estimates to customers. You can use IBM Order Management’s order tracking dashboard to analyze the utilization of delivery methods to help you move human resources to busier delivery channels.
Why I Picked IBM Order Management: IBM Order Management is the best order management software if you want to manage your supply chain and product delivery systems effectively. This order and inventory management software uses artificial intelligence to provide data-driven insights you can use to uncover workflow deficiencies and practices that result in extra costs. It also uses patterns to predict possible supply chain disruptions so you can create contingency plans and avoid delivery delays.
IBM Order Management Standout Features & Integrations
Features include cognitive order management. IBM Order Management leverages AI and cognitive capabilities to enhance decision-making throughout the order fulfillment process. This unique feature involves analyzing historical data, current demand, inventory levels, and other factors to dynamically recommend the most efficient fulfillment strategy for each order. This cognitive approach helps businesses improve customer satisfaction by ensuring orders are fulfilled from the optimal location while considering factors like inventory availability, shipping costs, and customer preferences.
Integrations can be built using their API, for which they have robust documentation on their site.
Pros and cons
Pros:
- AI-driven cognitive capabilities for order fulfillment process
- Can handle large volumes of orders & transactions
- Global inventory visibility
Cons:
- Not cost effective for small biz
- Few native 3rd party integrations
Kibo Commerce is an omnichannel sales and order management software. Its inventory management feature handles your inventory across all your distribution centers, retail stores, and vendor locations. Kibo Commerce has an order management system for routing orders according to the best cost/speed option for the package’s destination.
Why I Picked Kibo Commerce: Kibo Commerce is the best order tracking software with a return merchandise authorization (RMA) dashboard to help you manage returns efficiently. You can use the returns dashboard to monitor returns, their status, and if they warrant refunds. The returns dashboard can help you with inventory control by letting you reintegrate returned items to your warehouse stock.
Kibo Commerce Standout Features & Integrations
Features include an integrated and unified platform that brings together various commerce functionalities, including e-commerce, order management, point of sale (POS), and more. This holistic approach allows businesses to manage their operations cohesively and efficiently, streamlining processes and eliminating silos between different sales channels. This unified platform differentiates Kibo Commerce from competitors that might offer individual tools for each aspect of commerce.
Integrations are possible via their API.
Pros and cons
Pros:
- Personalization features for customer content & experiences
- Unified platform with ecommerce, order management, and more
- Strong omnichannel capabilities
Cons:
- Limitations in terms of customization & flexibility
- Tumelteous integration with other systems
ShippingEasy is an online order management system with discounted USPS and UPS shipping rates for the savvy, cost-conscious e-seller. It has a batch order processing for high volume sales. It allows online stores to create branded, white-label tracking pages. Tracking pages can be set-up to point customers to customer support contact information in case of a snag.
Why I Picked ShippingEasy: ShippingEasy is the best order tracking software if you want real-time tracking information sent to customers and stores. This order management software automatically sends shipment and delivery confirmation emails to keep customers in the loop. ShippingEasy also allows you to include a tracking number to drop-shipped orders.
ShippingEasy Standout Features & Integrations
Features include easy integration with email marketing platforms, allowing businesses to leverage their shipping and order data to create targeted email campaigns. This unique feature enables businesses to engage customers post-purchase, providing order updates, promotions, and personalized recommendations based on their purchase history and shipping preferences. The combination of shipping and email marketing empowers businesses to enhance customer retention and drive additional sales.
Integrations include Amazon, Magento, PayPal, and Etsy.
Pros and cons
Pros:
- Excellent marketing tool integration options
- Advanced automated shipping rules
Cons:
- No volume discount on USPS postage
- Customization limitations for packing slips, labels
- Competitive pricing, particularly for SMBs
Shippo is a ecommerce order tracking solution for automating shipping workflows and processes. This order management software has a built-in global address validation feature to help avoid failed deliveries due to mismatched addresses. Shippo also offers pre-filled customs forms to save time during international shipments.
Why I Picked Shippo: Shippo’s stand-out feature is its prefilled customs forms. Customs can be a pain, for both you and your customers, and Shippo makes it easy by auto-populating most of the data for you based on the info already in your system. You’ll want to do a final look over for any AI-related errors but this formula can save you a ton of time and confusion.
Shippo Standout Features & Integrations
Features include standardized tracking across all carriers. I like that this is provided because it helps create a consistent customer experience while getting you the best rates for every order. You can also customize all shipping and return notification emails with your own branding, which also creates consistency.
Integrations include Shopify, Square, BigCommerce, WooCommerce, Wix, Squarespace, USPS, FedEx, UPS, DHL, Canada Post, Australia Post, Swyft, Sendle, Purolator, and dozens more.
Pros and cons
Pros:
- Good options for international shipping
- Friendly user interface, easy to navigate
- Free forever plan available
Cons:
- Extra fees from some carriers
- Not super mobile-friendly
Other Options
Here’s a few more that didn’t make the top list.
- ShipStation
For generating shipping documents
- Zoho Inventory
Cloud-based inventory management system for small and medium businesses
- inFlow Inventory
Inventory management software for managing inventory and sales in one system
- Sana Commerce Cloud
E-commerce platform with order and invoice tracking capabilities
- Fishbowl
Warehouse management solution with work order management and accounting software
- VeraCore Smart Fulfillment
Cloud-based warehouse management system for 3PLs
- eSwap
Cloud-based inventory and order management software
- Epicor EDI
Software for managing human resources, supply chain, inventory, and distribution
- Skynamo
Field sales management software for monitoring sales activities
- Now Commerce
B2B online ordering system
Related Retail Logistics Software to Consider
While you're here, you might be interested in some of these other great roundups we've done:
- Best Inventory Management Software
- Best Shipment Tracking Software
- Best B2B Order Management Software
- Best POS Inventory Management Software
Our Selection Criteria for Order Tracking Software
Choosing the right order tracking software isn’t just about picking a tool with the most features—it’s about finding one that seamlessly fits your workflow, improves customer experience, and scales with your business.
Through hands-on testing and research, we’ve identified the key factors that separate great tracking solutions from the rest.
Core order tracking functionality (25% of total weighting score)
At its core, order tracking software should provide real-time visibility into shipments and automate customer updates. The best tools make tracking seamless for both customers and internal teams.
- Order status updates. Displays live tracking information from order placement to delivery.
- Carrier integrations. Connects with major shipping providers for real-time data syncing.
- Automated customer notifications. Sends updates via email, SMS, or branded tracking pages.
- Internal tracking dashboard. Gives your team a clear view of all active shipments in one place.
- Exception handling. Flags delivery delays, lost packages, or failed deliveries for quick resolution.
Additional standout features (25% of total weighting score)
The best order tracking software goes beyond basic tracking to offer advanced features that improve efficiency and customer experience.
- Branded tracking pages. Customizes the customer-facing tracking experience with your logo and messaging.
- AI-powered delivery predictions. Uses historical data and machine learning to estimate accurate delivery times.
- Multi-carrier support. Lets you compare shipping rates, delivery times, and performance across carriers.
- Returns and exchanges tracking. Provides visibility into reverse logistics to keep customers informed.
Usability (10% of total weighting score)
Even the most feature-packed software is useless if it’s a nightmare to navigate. A simple, intuitive interface ensures that both your team and customers can track orders with ease.
- Use a user-friendly dashboard. Provides a clean, organized view of all orders and their statuses.
- Ensure easy navigation. Reduces the learning curve with a logical, intuitive design.
- Support mobile accessibility. Works seamlessly on both desktop and mobile for on-the-go tracking.
Onboarding & setup (10% of total weighting score)
A smooth setup process ensures you can start tracking orders quickly without IT headaches.
- Enable plug-and-play integrations. Connects easily with ecommerce platforms, WMS, and shipping carriers.
- Offer guided setup tools. Provides step-by-step onboarding guides or product tours.
- Provide customer support during onboarding. Includes live assistance or dedicated account managers for implementation.
Customer support (10% of total weighting score)
When tracking issues arise, responsive support can make all the difference.
- Ensure 24/7 support availability. Provides access to help via chat, email, or phone.
- Build a robust knowledge base and FAQs. Offers self-service resources for quick troubleshooting.
- Create a community forum. Provides peer support and shared best practices.
Value for money (10% of total weighting score)
Price matters, but value is what counts. The best software should justify its cost with tangible benefits.
- Offer transparent pricing. Clearly outlines costs, including any add-ons or limitations by tier.
- Provide flexible plans. Includes scalable pricing options for different business sizes.
- Demonstrate long-term ROI. Reduces customer support load, improves efficiency, and enhances customer satisfaction.
Customer reviews (10% of total weighting score)
User feedback provides real-world insights into how the software performs in action.
- Highlight consistently positive ratings. Strong scores on usability, reliability, and customer support.
- Show impact on efficiency. Testimonials highlighting improvements in tracking accuracy and customer satisfaction.
- Feature notable brand adoption. Used by well-known retailers or ecommerce brands as a trust signal.
What is Order Tracking Software?
Order tracking software is a tool that gives your team and customers real-time visibility into every order’s status from purchase to delivery.
It centralizes tracking across carriers, automates customer notifications, and cuts down on “Where’s my order?” headaches.
Retailers, warehouses, and shipping teams use it to reduce manual errors, improve fulfillment accuracy, and keep operations running without constant check-ins.
The best solutions integrate with your existing systems, support multiple warehouses, and scale as your order volume grows.
How to Choose the Right Order Tracking Software
Picking the right order tracking software is about making sure it fits your workflow without creating new headaches. Start with what your team actually needs day to day, then make sure the software won’t fall apart as you grow.
Here’s how to evaluate options like someone who’s done it before:
| Step | What to do | Why it matters |
|---|---|---|
| Map your workflow | Document your current order flow, including pick, pack, ship, and customer updates. | If you don’t know your process, you’ll buy the wrong features. |
| Identify integration needs | List every system it needs to talk to (ecommerce platform, WMS, carriers, accounting). | Avoid surprises like paying extra for an integration you assumed was standard. |
| Check real-time tracking | Confirm it shows live order status for your team and customers. | Real-time tracking reduces “Where’s my order?” tickets and keeps ops moving. |
| Evaluate automation | Look at automated notifications, carrier assignments, and label printing. | Less manual work means fewer mistakes and lower labor costs. |
| Assess inventory visibility | Make sure it supports real-time inventory and multi-warehouse control. | Prevents overselling, stock-outs, and expensive fulfillment errors. |
| Test usability | Demo the dashboard, look for logical layouts and minimal clicks. | Complicated tools waste time and annoy your team. |
| Plan for scale | Ask vendors about multi-channel, high-volume, and multi-warehouse capabilities. | Don’t buy something you’ll outgrow in a year. |
| Scrutinize support | Check if support is 24/7, self-service, or ticket-only. | Bad support turns small problems into big ones. |
| Calculate total cost | Include all fees—integrations, users, shipping volume tiers. | No surprises when you scale and your bill doubles. |
Key Features of Order Tracking Software
Order tracking software isn’t about flashy dashboards—it’s about making sure your team can keep up with demand without dropping the ball. Here’s what matters most if you want your ops team to stay sane and your customers to stay happy:
- Real-time order tracking. See order status from confirmation to delivery so nothing slips through the cracks.
- Automated customer notifications. Send email or SMS updates automatically to cut support tickets.
- Carrier integrations. Connect to major shipping providers for live tracking, labels, and cost comparisons.
- Branded tracking pages. Deliver a consistent, on-brand experience after checkout.
- Exception management. Flag and fix failed deliveries or delays before they become problems.
- Unified customer data. Combine order histories, shipping preferences, and contact info in one place for better service.
- Automated fulfillment. Assign carriers, print labels, and route orders with fewer manual steps.
- Real-time inventory visibility. Monitor stock levels across channels and warehouses to prevent overselling.
- Multi-warehouse control. Route orders to the nearest warehouse and manage transfers easily.
- Returns and exchanges tracking. Keep customers informed about return status without extra back-and-forth.
- Reporting and analytics. Track carrier performance, shipping times, and error rates to improve operations.
- Mobile accessibility. Let staff and customers check order status from any device.
- Boosting team efficiency. Centralize order data on one dashboard so your team spends less time chasing details.
Benefits of Order Tracking Software
Order tracking software keeps operations tight, reduces errors, and stops your support inbox from turning into a WISMO graveyard. Here’s what you get:
- Accurate order fulfillment. Automation reduces manual errors so orders go where they’re supposed to, the first time.
- Real-time inventory visibility. See exactly what’s in stock, avoid overselling, and stop stock-outs before they happen.
- Boosted team efficiency. One dashboard for tracking means less time switching between systems and more time fixing real problems.
- Fewer customer inquiries. Automated alerts and clear status updates cut “Where’s my order?” emails down to almost nothing.
- Scales with business growth. Handles multiple channels, carriers, and warehouses without falling apart as order volume climbs.
- Improved customer satisfaction. Fast, accurate, transparent tracking keeps people coming back.
- Better shipping decisions. Use analytics and carrier comparisons to choose the fastest, most cost-effective options.
Cost & Pricing for Order Tracking Software
Order tracking software ranges from free plans with basic features to enterprise setups with advanced automation and integrations. Don’t get sold on bells and whistles you won’t use.
Figure out your real needs, shipping volume, and integration requirements before picking a plan.
| Plan type | Average price | Best for | What you get |
|---|---|---|---|
| Free | $0 | Small shops just getting started | Basic tracking, limited carrier integrations, community support. Often no branded pages or advanced reporting. |
| Basic | $10–$50/month | Small retailers needing essential tools | Real-time tracking, automated notifications, branded tracking page. Limited integrations or warehouse support. |
| Professional | $50–$200/month | Growing businesses managing multiple channels | Multi-carrier support, advanced automation, better analytics, some inventory visibility. May support single-warehouse ops well. |
| Enterprise | $200+/month | High-volume retailers with complex needs | Custom integrations, multi-warehouse control, advanced reporting, dedicated support. Designed to scale with demand. |
Picking the right plan
Be honest about your shipping volume, integration needs, and team size. Free and basic plans can work if you’re shipping small volumes and don’t need much customization.
Professional tiers add the automation and carrier flexibility that growing brands need. Enterprise is overkill unless you’re running multiple warehouses or processing thousands of orders a month.
Always ask vendors about hidden fees for users, integrations, or volume limits before signing anything.
Order Tracking Software FAQs
OK, let’s tackle the questions I’m guessing you could possibly have.
How does order tracking software integrate with my existing systems?
Most order tracking software connects directly with your ecommerce platform, shipping carriers, WMS, CRM, and accounting tools. Check for native integrations or an open API. The fewer spreadsheets you have to import or systems you need to manually sync, the better.
What’s the difference between multi-carrier tracking and single-carrier tracking?
Single-carrier tracking locks you into one provider like USPS or FedEx. Multi-carrier tracking lets you manage multiple shipping options in one place, compare rates, assign the best carrier automatically, and keep customers updated no matter who’s delivering.
Can order tracking software help reduce customer service workload?
Yes. Automated alerts and customer-facing tracking pages mean fewer “Where’s my order?” emails and calls. Your team spends less time looking up statuses and more time on real issues that actually need human help.
How do I know if I’ve outgrown my current tracking system?
You’ve probably outgrown it if you’re constantly switching tabs to track orders, manually updating customers, dealing with lost shipments you didn’t see coming, or hitting limits on carrier integrations or warehouses. If your order volume’s growing, you need a system that won’t choke under the load.
Does order tracking software handle returns and exchanges?
Many tools include returns management. They can generate return labels, track the status of returns, and update the customer automatically. Look for software that integrates this process smoothly so returns don’t become a black hole in your workflow.
What should I consider before choosing and implementing it?
Map your current order and fulfillment process. Make sure the tool fits your workflows instead of creating extra steps. Plan for integrations, onboarding time, and team training. And don’t forget to budget for scaling—some platforms get expensive fast as your order volume grows.
Other Order Management Software Reviews
If you are interested in order tracking software, you might find use in these other, similar review lists.
- Order Management Software
- Order Fulfillment Software
- Sustainable Packaging Manufacturers
- Pick And Pack Software
- Inventory Management Software
- Fulfillment Services
Stay on Track After Checkout
Customers expect clear updates, no excuses, and zero hassle after they hit “buy.” If you’re not delivering that, you’re inviting a flood of support tickets, bad reviews, and lost repeat business.
Order tracking software isn’t a nice-to-have—it’s how you maintain trust and avoid operational chaos.
The right tool keeps customers informed automatically, reduces manual busywork for your team, and scales as your order volume grows.
If you’re tired of chasing lost packages and answering “Where’s my order?” for the hundredth time today, it’s time to invest in tracking that actually works.
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