Manhattan Active Order Management Review: Pros, Cons, Features & Pricing
Manhattan Active Order Management is an order management system built for large retailers who need to manage complex, high-volume workflows.
It’s not for the faint of heart—or the underfunded. This platform is designed to automate and streamline every part of the order lifecycle, from inventory visibility to ship-from-store orchestration.
If you're a retail ops leader grappling with real-time inventory, multichannel fulfillment, and integrating old systems with new, you’ll want to know what this system can (and can’t) deliver.
In this review, we'll break down Manhattan Active Order Management’s pros, cons, features, pricing, and who it's really a good fit for—so you can decide if it's worth the investment or better left on someone else’s budget line.
Manhattan Active Order Management Evaluation Summary
- Pricing available upon request
- Free demo available
Why Trust Our Software Reviews
Manhattan Active Order Management Overview
In my opinion, Manhattan Active Order Management is a robust choice for large enterprises looking for a comprehensive order management system.
It delivers advanced functionality and real-time integration that make it well-suited to managing high order volumes and complex workflows across ecommerce, in-store, and supply chain channels.
That said, it isn’t a universal fit.
Smaller businesses or those with straightforward order management needs may find its complexity and onboarding demands excessive. The pricing structure reflects its enterprise positioning—meaning you’ll need to commit resources and time to get the full value.
If you’re evaluating order management systems for serious scale, Manhattan Active stands out for its strong orchestration, inventory management, and ability to unify commerce operations.
But you’ll want to go in with eyes open about cost, implementation time, and the need for well-trained teams to support it.
pros
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User-friendly interface that reduces training time.
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Scales to support high-volume, growing retail operations.
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Handles complex order processes with efficiency and accuracy.
cons
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Customer support response times can be inconsistent.
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Limited customization options for highly specific workflows.
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Onboarding can be lengthy and require significant resources.
Core Features
- Order processing. Automates the entire order lifecycle to reduce errors and support high-volume order management across ecommerce and in-store channels.
- Inventory management. Provides real-time visibility into stock levels to avoid overstocking or stockouts and improve supply chain planning.
- Shipping management. Integrates with carriers to streamline shipping workflows and ensure reliable order fulfillment.
- Returns management. Simplifies returns processes to maintain customer experience and support efficient reverse logistics.
- Analytics and reporting. Delivers detailed insights for order orchestration, forecasting, and workflow optimization.
- Customer management. Centralizes customer data and order history to support better service and unified commerce strategies.
Ease of Use
Manhattan Active Order Management offers an intuitive interface that helps teams adopt its advanced order management systems with less training time.
While it simplifies navigation for large retail operations, the real-time visibility and orchestration features can still require familiarity with supply chain workflows, inventory management, and even POS integration.
It strikes a balance between functionality and usability for enterprise retailers who need to manage ecommerce, in-store, and omnichannel commerce without adding unnecessary friction.
Manhattan Active Order Management Specs
- API
- Approval Workflows
- Audit Trail
- Budgeting
- Calendar Management
- Compliance Tracking
- Custom Reports
- Customer Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- External Integrations
- Forecasting
- Inventory Tracking
- Multi-User
- Notifications
- Order Management
- Product Catalog
- Resource Management
- Risk Assessment
- Route Optimization
- SAP Integration
- Scheduling
- Shipping Management
- Supplier Management
- Third-Party Plugins/Add-Ons
- Warehouse Management
- Workflow Management
Manhattan Active Order Management FAQs
How does Manhattan Active Order Management handle data security and compliance?
Can Manhattan Active Order Management support global and multichannel operations?
What kind of customer support does Manhattan Active Order Management offer?
How does Manhattan Active Order Management improve order fulfillment?
Is Manhattan Active Order Management easy to integrate with existing systems?
How customizable is Manhattan Active Order Management for my business?
What training is available for Manhattan Active Order Management users?
Can Manhattan Active Order Management scale with my business?
Is Manhattan Active Right for You?
Manhattan Active Order Management is built for large retailers who need real-time inventory visibility, strong orchestration, and scalable order management across ecommerce and in-store channels.
It’s not a fit for small businesses or anyone looking for quick, cheap setups.
If you’re serious about integrating your supply chain, optimizing fulfillment, and supporting complex workflows at scale, it’s worth a hard look—just go in with clear eyes about cost and commitment.
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