The 30 Best Ecommerce Delivery Management Software, Reviewed & Ranked for 2025
The Top 10 Ecommerce Delivery Management Software
Let’s look at the best ecommerce delivery management software from our list, each with its ideal use case:
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Getting packages from warehouse to doorstep should be simple. But any ecommerce manager knows the reality: driver no-shows, missing tracking updates, customer complaints that feel like déjà vu.
Delivery is where your brand promises meet real-world logistics—and where things often fall apart.
That’s why we’re here. Delivery management software is built to take the chaos out of your last mile.
Need expert help selecting the right tool?
With one-on-one help, we guide you to your top software options. Narrow down your software search & make a confident choice.
We’ve tested the tools that matter most—ones that help you optimize routes, keep customers in the loop, and stop playing whack-a-mole with failed deliveries.
In this guide, we’ll break down the top ecommerce delivery management platforms on the market. You’ll get expert insights into features, pricing, pros, cons, and what makes each tool shine—so you can pick the one that keeps your deliveries (and your team’s sanity) on track.
Why Trust Our Software Reviews
We’ve been testing and reviewing ecommerce management software since 2021.
As ecommerce experts ourselves, we know how critical and difficult it is to make the right decision when selecting software. We invest in deep research to help our audience make better software purchasing decisions.
We’ve tested more than 2,000 tools for different ecommerce management use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & check out our software review methodology.
Comparing the Best Ecommerce Delivery Management Software, Side-by-Side
Now a handy chart to compare our top ecommerce delivery management software selections so you can find the best and be on your merry way.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for route planning | 30-day free trial | From $35.10/driver/month (billed annually) | Website | |
| 2 | Best for real-time updates | Free plan available | From $29/month | Website | |
| 3 | Best for route optimization | Free trial available | Pricing upon request | Website | |
| 4 | Best for small teams | Free trial available | From $40/user/month | Website | |
| 5 | Best for driver management | Free demo available | From $239/month | Website | |
| 6 | Best for predictive visibility | Free trial available | From $100,000 one-time fee | Website | |
| 7 | Best for global shipping | Free demo available | Pricing upon request | Website | |
| 8 | Best for customer notifications | Free demo available | From $89/month | Website | |
| 9 | Best for returns management | Free demo available | From $25/month (billed annually) | Website | |
| 10 | Best for delivery tracking | Free demo available | From $599/month | Website |
The Best Ecommerce Delivery Management Software, Reviewed
We’ve made it to the reviews, where we get into the little details of it all. Check out each ecommerce delivery management solution to learn what it’s all about, why we picked it, features, integrations, and pros/cons.
OptimoRoute is a route optimization software designed for businesses needing efficient delivery scheduling and planning. It serves industries like logistics, food delivery, and field services by maximizing route efficiency and reducing operational costs.
Why I picked OptimoRoute: OptimoRoute's strength lies in its route planning capabilities, enabling your team to schedule deliveries effectively. Its dynamic planning feature allows for adjustments on the fly, accommodating last-minute changes. You can set delivery priorities and time windows, ensuring high-priority deliveries are made first. The software's ability to handle multiple drivers and vehicles makes it versatile for various business sizes.
Standout features & integrations:
Features include live tracking that allows you to monitor deliveries in real time, automated reports that provide insights into delivery performance, and a mobile app for drivers that simplifies task management.
Integrations include QuickBooks, Shopify, WooCommerce, Salesforce, Xero, Google Calendar, Zendesk, Square, FreshBooks, and Microsoft Dynamics.
Pros and cons
Pros:
- Offers automated reporting
- Supports delivery priorities
- Dynamic route adjustments
- Handles multiple drivers effortlessly
Cons:
- Requires stable internet connection
- Learning curve for advanced features
- Can be complex for new users
Detrack is a delivery management solution designed for businesses needing efficient vehicle tracking and proof of delivery. It caters to industries such as logistics and e-commerce, providing features that enhance delivery accuracy and customer satisfaction.
Why I picked Detrack: Detrack's real-time updates are a standout feature, offering your team instant visibility into delivery status. Its GPS tracking ensures you know where your vehicles are at all times. The system also provides electronic proof of delivery, including photos and signatures, to confirm successful deliveries. With customizable notifications, you can keep your customers informed throughout the delivery process.
Standout features & integrations:
Features include a user-friendly driver app that simplifies delivery tasks, customizable delivery notifications that keep your customers informed, and a job dispatch feature that allows you to assign tasks quickly.
Integrations include Zapier, Shopify, WooCommerce, QuickBooks, Xero, Salesforce, Magento, Google Sheets, Slack, and Twilio.
Pros and cons
Pros:
- User-friendly driver app
- Customizable notifications
- Provides electronic proof of delivery
- Offers real-time GPS tracking
Cons:
- Can be overwhelming for new users
- May require initial setup time
- Limited offline capabilities
WorkWave Route Manager is a route optimization tool designed for businesses that require efficient scheduling and routing of deliveries. It primarily serves industries like logistics, field services, and transportation, focusing on maximizing operational efficiency and reducing costs.
Why I picked WorkWave Route Manager: It excels in route optimization, allowing your team to plan efficient routes with precision. The tool offers real-time GPS tracking, ensuring you can monitor vehicle locations at any moment. Its predictive ETAs help improve delivery accuracy and customer satisfaction. Additionally, the system's route simulation feature allows you to test different scenarios to find the most efficient routes.
Standout features & integrations:
Features include predictive ETAs that keep your customers informed, route simulation that lets you test and improve efficiency, and a mobile app for drivers that facilitates easy communication and updates.
Integrations include QuickBooks, Salesforce, SAP, Oracle, Microsoft Dynamics, Google Maps, Xero, HubSpot, Zendesk, and FreshBooks.
Pros and cons
Pros:
- Facilitates easy driver communication
- Provides real-time GPS tracking
- Includes route simulation
- Offers predictive ETAs
Cons:
- Limited offline capabilities
- Learning curve for complex features
- May require initial setup time
Upper Route Planner is a route optimization tool designed for small businesses and teams needing efficient delivery planning. It focuses on maximizing delivery efficiency by optimizing routes and schedules for small-scale operations.
Why I picked Upper Route Planner: The tool is ideal for small teams, offering features that simplify route planning without overwhelming your resources. It provides an easy-to-use interface that helps your team quickly set up and manage delivery routes. The software allows for multi-stop route planning, ensuring you cover all necessary deliveries efficiently. Additionally, its reporting features give insights into delivery performance, helping you improve over time.
Standout features & integrations:
Features include multi-stop route planning that lets you manage several deliveries at once, an intuitive interface that simplifies setup and management, and reporting tools that offer insights into your delivery operations.
Integrations include Shopify, WooCommerce, QuickBooks, Salesforce, Xero, Google Sheets, Microsoft Excel, Zapier, Slack, and Trello.
Pros and cons
Pros:
- Suitable for small-scale operations
- Offers insightful reporting tools
- Supports multi-stop route planning
- Simple interface for easy navigation
Cons:
- Can be less flexible for complex needs
- Basic reporting compared to competitors
- Limited features for large teams
Onro is a delivery management software tailored for businesses that need efficient driver management and dispatching. It serves industries such as logistics and on-demand delivery services, providing tools to manage drivers and deliveries effectively.
Why I picked Onro: Onro focuses on driver management, offering features that help you assign tasks and track driver performance. Its real-time tracking ensures you know where your drivers are at any moment. The automated dispatch system allows you to allocate deliveries based on driver availability and proximity. With Onro, you can also monitor driver behavior to maintain high service standards.
Standout features & integrations:
Features include customizable dispatch settings that let you tailor delivery assignments, a driver app that simplifies task management, and analytics tools that provide insights into driver performance.
Integrations include Google Maps, Stripe, Twilio, Firebase, PayPal, SendGrid, QuickBooks, Square, Slack, and HubSpot.
Pros and cons
Pros:
- Offers driver performance analytics
- Customizable dispatch settings
- Real-time driver tracking
- Efficient driver task assignments
Cons:
- Limited offline capabilities
- Learning curve for advanced features
- Requires initial setup time
FarEye is a delivery management platform aimed at businesses seeking to enhance their logistics operations with predictive insights. It targets industries such as retail, manufacturing, and e-commerce, providing tools to improve delivery accuracy and efficiency.
Why I picked FarEye: FarEye's predictive visibility feature helps your team anticipate delivery challenges before they occur. Its real-time tracking allows you to monitor shipments and make informed decisions. The platform's analytics tools provide insights into delivery performance, helping you optimize operations. With FarEye, you can also customize workflows to better align with your business needs.
Standout features & integrations:
Features include customizable workflows that let you tailor processes to your needs, a real-time tracking system that enhances shipment monitoring, and analytics tools that provide detailed insights into delivery efficiency.
Integrations include SAP, Oracle, Salesforce, Microsoft Dynamics, Shopify, Magento, WooCommerce, QuickBooks, Xero, and NetSuite.
Pros and cons
Pros:
- Real-time shipment tracking
- Detailed analytics tools
- Customizable workflow options
- Offers predictive delivery insights
Cons:
- Limited offline capabilities
- Learning curve for complex features
- Requires initial setup time
Metapack is a delivery management software tailored for retailers and brands looking to enhance their shipping capabilities on a global scale. It enables businesses to manage multiple carriers and optimize their delivery operations efficiently.
Why I picked Metapack: Metapack excels in global shipping by offering a wide range of carrier options that help your team reach customers worldwide. Its delivery tracking feature provides real-time updates, ensuring transparency for both you and your customers. The system's analytics tools allow you to monitor performance and identify areas for improvement. With Metapack, you can also customize delivery options to meet different customer needs.
Standout features & integrations:
Features include customizable delivery options that let you tailor services to customer preferences, analytics tools that provide insightful data on delivery performance, and a returns management feature that simplifies the process for both you and your customers.
Integrations include Shopify, Magento, Salesforce, SAP, Oracle, NetSuite, WooCommerce, BigCommerce, Microsoft Dynamics, and IBM.
Pros and cons
Pros:
- Comprehensive analytics tools
- Real-time delivery tracking
- Customizable delivery options
- Supports multiple carrier selection
Cons:
- Can be complex for small businesses
- Requires technical setup
- Pricing not transparent online
itshere is a delivery management platform designed for businesses that prioritize customer communication and satisfaction. It serves industries such as e-commerce and logistics by providing timely updates and notifications to customers about their deliveries.
Why I picked itshere: itshere excels in customer notifications, ensuring your customers stay informed throughout the delivery process. The tool sends real-time updates via SMS or email, keeping everyone in the loop. It allows you to customize notification messages to better suit your brand's voice. The platform also offers tracking links, so customers can monitor their deliveries on their own.
Standout features & integrations:
Features include customizable notification messages that help maintain your brand's voice, tracking links that let customers follow their deliveries, and real-time updates that ensure timely communication.
Integrations include Shopify, WooCommerce, Magento, BigCommerce, Salesforce, QuickBooks, Xero, Square, Stripe, and PayPal.
Pros and cons
Pros:
- Offers tracking links for customers
- Supports multiple communication channels
- Customizable notification messages
- Real-time customer updates
Cons:
- Limited offline capabilities
- Learning curve for new users
- Requires initial setup time
Carriyo is a delivery management platform designed for businesses focused on enhancing their returns process. It primarily serves e-commerce companies looking to streamline returns and improve customer satisfaction with efficient reverse logistics.
Why I picked Carriyo: Carriyo excels in managing returns, offering features that simplify the process for both you and your customers. It provides a user-friendly portal where customers can initiate returns easily. The platform's tracking capabilities ensure you monitor return shipments effectively. With Carriyo, you can customize return policies to align with your business needs, offering flexibility and control.
Standout features & integrations:
Features include a customer portal that simplifies return initiation, tracking capabilities that enhance the visibility of return shipments, and customizable return policies that let you tailor processes to your business requirements.
Integrations include Shopify, WooCommerce, Magento, BigCommerce, Salesforce, Oracle, SAP, NetSuite, QuickBooks, and Microsoft Dynamics.
Pros and cons
Pros:
- Provides return shipment tracking
- Offers a customer return portal
- Customizable return policies
- Simplifies the returns process
Cons:
- Limited offline capabilities
- Learning curve for new users
- Requires initial setup time
Onfleet is a last mile delivery software designed for businesses in industries like e-commerce, grocery, and pharmacy. It focuses on enhancing delivery efficiency with features such as route optimization and real-time tracking.
Why I picked Onfleet: Onfleet excels in delivery tracking, offering robust real-time updates that keep your team informed. Its automated dispatch system helps to improve delivery capacity and efficiency. The driver app provides proof of delivery, ensuring transparency and accountability. Onfleet's analytics feature gives you valuable insights into your delivery operations, helping you make data-driven decisions.
Standout features & integrations:
Features include route optimization that helps your team find the quickest paths, a driver app that allows for easy communication, and proof of delivery to keep everything transparent.
Integrations include Shopify, WooCommerce, Zapier, QuickBooks, Salesforce, Oracle, Netsuite, Squarespace, Wix, and BigCommerce.
Pros and cons
Pros:
- Offers developer-friendly API
- Provides real-time updates
- Enhances customer satisfaction
- Improves delivery capacity
Cons:
- Can be complex for small teams
- May require technical setup
- Pricing not transparent online
Other Ecommerce Delivery Management Software
Here are some additional ecommerce delivery management software options that didn’t make it onto my shortlist, but are still worth checking out:
- Delivery Solutions
For same-day delivery
- Scurri
For carrier integration
- ShipStation
For order management
- Track-POD
For paperless delivery
- Trakop
For subscription deliveries
- Bringg
For delivery orchestration
- Routific
For route optimization
- Dispatch
For field service teams
- Circuit For Teams
For driver efficiency
- Route4Me
For multi-stop routes
- Easyship
For international shipping
- ShippyPro
For shipping label creation
- LogiNext
For logistics automation
- Outvio
For post-purchase experience
- Shippo
For small businesses
- AfterShip
For shipment tracking
- Shipday
For real-time driver tracking
- Elite EXTRA
For last-mile delivery
- nShift
For carrier management
- Outfleet
For fleet management
Our Selection Criteria For Ecommerce Delivery Management Software
We don’t just pick tools based on shiny features or big-name logos. Our evaluation process is structured, rigorous, and built around what ecommerce teams actually need to run efficient, scalable delivery operations. Here's how we scored the tools on this list:
Core functionality (25% of total score)
At a minimum, a delivery management platform needs to handle the basics—flawlessly. We looked for tools that check these essential boxes:
- Route optimization to reduce delivery time, fuel costs, and headaches
- Real-time tracking so you (and your customers) know exactly where packages are
- Proof of delivery to eliminate disputes and increase accountability
- Multi-stop scheduling for efficient delivery planning
- Customer notifications to reduce “where’s my order?” calls
Additional standout features (25% of total score)
Every tool should bring something extra to the table. We gave higher marks to platforms that offer unique features like:
- Predictive analytics to flag potential delays before they happen
- Customizable delivery options for customer-first flexibility
- AI-powered routing that gets smarter with every delivery
- Dynamic pricing tools that respond to real-world demand
- Integration with IoT devices for enhanced visibility on the ground
Usability (10% of total score)
You shouldn’t need a PhD in logistics to get up and running. We evaluated:
- Clean, intuitive user interfaces
- Customizable dashboards that surface what matters most
- Fast, frustration-free navigation
- Mobile responsiveness for teams on the move
- Minimal ramp-up time
Onboarding (10% of total score)
A great tool falls flat without a great start. We considered:
- Interactive walkthroughs or product tours
- Video training libraries and documentation
- Webinars and live onboarding sessions
- Chatbots or in-app help to guide setup
- Pre-built templates to jumpstart configuration
Customer support (10% of total score)
Because even the best systems break. We prioritized vendors offering:
- 24/7 support availability (email, chat, or phone)
- Fast and knowledgeable response teams
- Helpful knowledge bases and community forums
- Access to dedicated account reps on higher-tier plans
Value for money (10% of total score)
Not every business needs an enterprise-grade solution—and we account for that. We looked at:
- Features you get at each price tier
- Transparent, scalable pricing models
- Options for monthly vs. annual billing
- Free plans or trial availability
- Overall ROI based on capabilities
Customer reviews (10% of total score)
We combed through real user feedback to separate hype from reality. Specifically, we looked for:
- Overall satisfaction ratings on trusted review sites
- Consistent praise (or complaints) about core features
- Feedback on integration ease and customer support
- Patterns in how the platform performs across industries
What is Ecommerce Delivery Management Software?
Ecommerce delivery management software is your logistics command center. It helps you plan, execute, and track deliveries from your warehouse to your customer’s front door—all without the spreadsheet chaos or endless back-and-forth with drivers.
These tools are built for ecommerce teams that want to scale without sacrificing delivery accuracy or customer satisfaction. They handle everything from route optimization and real-time GPS tracking to proof of delivery and automated customer updates.
Whether you're shipping hundreds of orders a day or managing a small local fleet, this software keeps your operations tight, your drivers on track, and your customers in the loop.
How to Choose Ecommerce Delivery Management Software
Picking the right delivery management software isn’t about who has the longest feature list—it’s about finding a platform that fits your business, your team, and your growth goals.
Here's how to cut through the noise and focus on what actually matters:
| Factor | What to consider |
|---|---|
| Scalability | Will this tool keep up when your order volume doubles? Look for flexible pricing tiers, multi-location support, and high-capacity routing capabilities. |
| Integrations | Does it play nice with your existing stack? Prioritize tools that sync with your ecommerce platform, ERP, CRM, and WMS out of the box—or with minimal setup. |
| Customizability | Can you tweak it to fit your workflows? Look for customizable notifications, delivery windows, and branding options that reflect your CX strategy. |
| Ease of use | Is your team going to hate using it? Test the UI. A modern, intuitive interface will save you hours in training (and a few support tickets too). |
| Budget | Can you afford it now and as you grow? Look past the base plan—check for hidden costs like per-driver pricing, API access fees, or setup charges. |
| Security safeguards | How does it protect your data? Confirm it has encryption, GDPR compliance, and solid access controls—especially if you’re handling sensitive delivery info. |
| Customer support | Can you get help when it hits the fan? Look for 24/7 support, fast SLAs, and account managers if you're investing in a premium plan. |
| Real-time tracking | Does it keep you and your customers in the loop? Real-time tracking should be standard—bonus points for live maps, status updates, and tracking links. |
Trends in Ecommerce Delivery Management Software
We’ve tracked dozens of updates, product roadmaps, and industry shifts to surface the trends that actually matter. Here’s what’s shaping the future of ecommerce delivery management:
- AI-driven analytics are leveling up delivery ops. Tools are now using machine learning to predict delays, recommend faster routes, and spot bottlenecks before they impact customers.
- Sustainability features are moving from nice-to-have to must-have. More platforms are baking in eco-routing, emissions tracking, and tools to reduce delivery miles—ideal if you’re building a greener brand.
- Contactless delivery is now table stakes. Customers expect proof of delivery via photo, digital signature, or SMS—and the best software makes this seamless.
- Hyper-local delivery networks are gaining traction. Platforms are partnering with regional couriers to offer faster, zip-code-level same-day delivery at scale.
- Returns management is getting smarter. Tools like Carriyo are leading the charge with self-service return portals, automated label generation, and real-time return tracking—making the post-purchase delivery experience a competitive advantage.
Key Features of Ecommerce Delivery Management Software
Not all delivery tools are created equal. Here are the must-have features we looked for—the ones that move the needle on speed, accuracy, and customer experience:
- Route optimization. Calculates the most efficient delivery paths to save time, fuel, and money.
- Real-time tracking. Lets you and your customers see exactly where each order is, in real time.
- Proof of delivery. Captures digital signatures, photos, or barcodes to confirm successful drop-offs.
- Customer notifications. Send updates via SMS, email, or push so customers aren’t left guessing.
- Returns management. Streamlines reverse logistics with automated return workflows and tracking.
- Scalability. Handles growing order volumes and expanding delivery zones without breaking a sweat.
- Customizable options. Lets you tailor workflows, notifications, and delivery preferences to fit your business.
- Predictive analytics. Uses past performance and real-time inputs to anticipate delays and optimize routes.
- Compliance tools. Helps you stay aligned with local, national, and international delivery regulations.
- Integration capabilities. Connects with your ecommerce, ERP, WMS, and CRM systems to streamline operations.
Benefits of Ecommerce Delivery Management Software
The right software doesn’t just make deliveries faster—it transforms your entire fulfillment experience. Here's what you get:
- Improved efficiency. Smarter routing and automation mean fewer errors, lower costs, and faster deliveries.
- Enhanced customer satisfaction. Transparent tracking and proactive notifications keep customers happy (and reduce support tickets).
- Increased accountability. Proof of delivery ensures you can verify every handoff, reducing disputes and lost packages.
- Scalability. As you grow, the system scales with you—no need to rip and replace.
- Better decision-making. Actionable analytics let you optimize operations based on real delivery data.
- Simplified returns. Self-serve portals and automated workflows make returns a painless experience for customers.
- Regulatory confidence. Built-in compliance tools keep you aligned with shipping laws and industry standards.
Costs & Pricing of Ecommerce Delivery Management Software
Pricing for ecommerce delivery management software can be all over the map.
Some tools charge per driver, others per delivery, and enterprise platforms often keep things “custom.”
Below is a general breakdown of what you can expect by pricing tier—and what you actually get for your money.
| Plan type | Average Price | Common features | Best for |
|---|---|---|---|
| Free Plan | $0 | Basic route planning, limited real-time tracking, manual delivery updates | Startups or solo operators testing the waters |
| Personal Plan | $10–$30/user/month | Route optimization, GPS tracking, proof of delivery, basic customer notifications | Small teams with simple delivery needs |
| Business Plan | $50–$100/user/month | Advanced routing, branded notifications, driver analytics, multi-stop scheduling | Growing ecommerce brands with active fleets |
| Enterprise Plan | $150–$300+/user or flat/month | Full integrations, custom workflows, predictive analytics, dedicated support | High-volume shippers and large operations |
Additional cost considerations
- Per-task or per-delivery fees. Some platforms charge after you exceed a monthly task limit (e.g., $0.08 per additional delivery). Be sure to check usage thresholds.
- Implementation & branding fees. White-labeling, setup assistance, or branded customer portals can trigger one-time or monthly add-ons.
- Hardware/device pricing. Tools that operate on a per-device model (usually for mobile MDM platforms) can add up if your team runs a large fleet.
- APIs & integrations. Some enterprise plans include API access; others charge extra. Confirm whether integrations with your ecommerce stack are included.
Ecommerce Delivery Management Software FAQs
Here are some answers to common questions about ecommerce delivery management software:
What’s the difference between delivery management and shipping software?
Shipping software focuses on printing labels and syncing orders. Delivery management software takes over from there—handling routing, driver tracking, customer notifications, and proof of delivery. If you’re managing your own fleet or coordinating same-day/local delivery, you need both or a platform that does both.
Do I need delivery management software if I use 3PLs or couriers?
It depends. If you’re completely outsourcing fulfillment, your 3PL may already provide delivery visibility. But if you’re managing customer experience in-house or using multiple delivery partners, a delivery management layer gives you control over tracking, notifications, and performance metrics.
How long does it take to fully implement one of these tools?
Lightweight tools can be up and running in a day. Enterprise platforms with integrations, custom workflows, and multiple driver tiers might take a few weeks. Most vendors offer onboarding help to speed this up—take them up on it.
Can I use this software with gig drivers or crowdsourced fleets?
Yes. Many tools support flexible driver types—W2, 1099, gig workers—through driver apps or web portals. Just make sure the platform lets you manage availability, track performance, and communicate easily with non-traditional drivers.
What if my deliveries span multiple countries or regions?
Go with a platform that supports multi-region routing, local compliance (like tax or customs info), and integrations with global carriers. International shipping adds complexity, and not all tools are built for cross-border logistics.
How do I get buy-in from ops or IT before investing?
Focus on the ROI. Fewer missed deliveries, faster routing, and fewer support tickets translate into real cost savings. Bonus: modern tools often come with low-code/no-code setup, which keeps IT lift minimal.
Delivery Chaos isn’t a Strategy—This Software Is
Missed windows, confused drivers, and impatient customers don’t just hurt your ops—they hurt your brand.
But with the right delivery management software, you can turn all that chaos into a streamlined, customer-pleasing machine.
From real-time tracking and optimized routes to smarter returns and happier customers, these tools aren’t just a nice-to-have—they’re the backbone of scalable ecommerce logistics.
Whether you’re running a small local fleet or shipping thousands of orders a day, now you’ve got the insights to choose the platform that fits your business (and your ambition).
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