Recensione di Wrike: vantaggi, svantaggi, funzionalità e prezzi

Wrike eccelle grazie alla sua interfaccia intuitiva e alle versatili funzionalità di gestione dei progetti, che lo rendono una scelta eccellente per le soluzioni ERP per l'e-commerce.

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By Rebecca Aston

Recensiamo gli strumenti in modo indipendente, e le commissioni aiutano a finanziare i nostri test. Consulta la nostra politica sulla trasparenza, la nostra metodologia o suggerisci uno strumento.

Wrike is an ecommerce ERP software for retail and ecommerce teams that need to manage projects, operations, and cross-departmental workflows in one place. I'd consider it if you want more adaptability and a shorter implementation timeline than a traditional ERP like NetSuite, while still getting the centralized visibility that larger or fast-scaling operations need.

Wrike Evaluation Summary

Wrike centralizes ecommerce workflows, projects, and operations in one hub.
Customer rating

4.3/5

Pricing
  • From $10/user/month (billed annually)
  • Free plan + 14-day free trial + free demo available

Perché fidarsi dei nostri consigli sui software

6,700+

Reviews

20

Industry experts

16+

Evaluation factors

14

Years

Il nostro team testa e recensisce software dal 2012. In quanto leader del retail noi stessi, sappiamo quanto sia difficile — e importante — scegliere il software giusto.

Per questa guida, abbiamo valutato gli strumenti attraverso test pratici e ricerche indipendenti, assegnando un punteggio agli strumenti in base ai nostri criteri di selezione.

Le nostre recensioni riflettono il nostro giudizio indipendente, non un discorso di vendita.

Wrike Overview

In my opinion, Wrike is a solid choice for teams needing a flexible ecommerce ERP tool. Its standout features like customizable dashboards and strong integration capabilities make it appealing. However, its pricing might be a downside for budget-conscious businesses. Wrike excels in project management for marketing and creative teams, thanks to its robust task management and collaboration features. It might not be the best fit for small businesses with simple needs due to its complexity. When compared to other tools, like Asana, Trello, or Clickup, Wrike's interface and integrations give it an edge, although onboarding can be smoother. Overall, it's a worthy consideration if your team values flexibility and detailed project tracking.

Pros

  • You can customize dashboards to fit your team's workflow.
  • Task management tools simplify tracking your projects.
  • Collaboration features improve team communication.

Cons

  • The interface might feel overwhelming at first.
  • Learning all features can take time.
  • Some users find customer support response times slow.

Is Wrike Right For Your Needs?

Who Would be a Good Fit for Wrike?

Wrike is ideal for marketing teams and creative agencies that need detailed project tracking. Its customizable dashboards and strong task management features help your team stay organized. If you're in a fast-paced environment, Wrike's collaboration tools ensure everyone stays in the loop. For departments handling multiple projects, Wrike's ability to manage tasks and timelines is invaluable. If you need to integrate various workflows, Wrike's flexibility makes it a strong choice.

  • Marketing Teams
    Wrike's task management and collaboration tools keep your campaigns on track and your team aligned.
  • Creative Agencies
    Its customizable dashboards help you manage multiple client projects efficiently and keep everyone informed.
  • Project Managers
    Wrike simplifies project tracking with its intuitive interface and detailed task management capabilities.
  • Large Enterprises
    The software’s robust features and scalability make it suitable for managing complex projects across departments.
  • Remote Teams
    Wrike's collaboration features make communication seamless, ensuring everyone stays connected and productive.
  • Product Development
    Its detailed project timelines and task management tools help streamline your product launch processes.

Who Would be a Bad Fit for Wrike?

Wrike might not suit small businesses or startups with straightforward project needs. Its robust features can be overwhelming if your team doesn't require complex project management tools. If you have limited resources for training, Wrike's learning curve could be a challenge. For teams that prefer a simple interface and quick setup, Wrike's detailed features may feel excessive. Additionally, if immediate customer support is crucial, you might find Wrike's response times lacking.

  • Small Startups
    The complexity of Wrike's features can overwhelm small teams with basic project management needs.
  • Freelancers
    Wrike's extensive capabilities might be more than necessary for managing individual projects.
  • Non-Technical Teams
    If your team struggles with tech, Wrike's interface could pose a challenge.
  • Budget-Conscious Companies
    The cost of Wrike might not justify its features for those looking to minimize expenses.
  • Simple Task Management
    For managing basic tasks, Wrike's detailed features can feel unnecessary.
  • Immediate Support Needs
    If quick customer support is a priority, Wrike's response times might not meet your expectations.

La Nostra Metodologia di Recensione

Come Testiamo e Valutiamo gli Strumenti

Abbiamo trascorso anni a costruire, perfezionare e migliorare il nostro sistema di test e valutazione dei software. Il nostro schema di valutazione è progettato per cogliere le sfumature della selezione dei software e per comprendere cosa rende uno strumento efficace, concentrandosi su aspetti critici del processo decisionale. Qui sotto puoi vedere esattamente come funzionano i nostri test e valutazioni attraverso sette criteri. Questo ci permette di fornire una valutazione imparziale del software basata su funzionalità principali, caratteristiche distintive, facilità d’uso, onboarding, supporto clienti, integrazioni, recensioni dei clienti e rapporto qualità-prezzo.

Funzionalità di base (25% della valutazione finale)

Il punto di partenza della nostra valutazione è sempre la funzionalità principale dello strumento. Ha le funzioni e le caratteristiche di base che un utente si aspetterebbe? Alcune di queste funzionalità sono bloccate a piani tariffari di livello superiore? Alla base, ci aspettiamo che uno strumento regga il confronto con le capacità minime dei suoi concorrenti.

Caratteristiche distintive (25% della valutazione finale)

Successivamente valutiamo caratteristiche distintive e non comuni che vadano oltre la normale funzionalità presente in strumenti simili. Un punteggio alto riflette funzionalità specializzate o uniche che rendono il prodotto più veloce, efficiente o che offrano valore aggiunto all’utente. Valutiamo anche quanto sia facile integrare il software con altri strumenti della consueta infrastruttura tecnologica per espanderne la funzionalità e l’utilità. Gli strumenti che offrono molte integrazioni native, connessioni di terze parti e accesso API per costruire integrazioni personalizzate ottengono il punteggio più alto.

Facilità d’uso (10% della valutazione finale)

Consideriamo quanto sia rapido e semplice eseguire le attività definite nelle funzionalità di base utilizzando lo strumento. I software che ottengono un punteggio alto sono ben progettati, intuitivi, offrono app mobili, modelli pronti e rendono compiti complessi relativamente semplici.

Onboarding (10% della valutazione finale)

Sappiamo quanto sia importante una rapida adozione da parte del team per una nuova piattaforma, quindi valutiamo quanto sia facile imparare a usare uno strumento con una formazione minima. Esaminiamo quanto tempo impiega un membro del team a configurarsi e iniziare a utilizzare lo strumento senza esperienza. Le soluzioni con punteggi elevati richiedono poco o nessun supporto.

Supporto clienti (10% della valutazione finale)

Valutiamo quanto sia rapido e facile ricevere assistenza e trovare aiuto tramite telefono, live chat o base di conoscenza. Gli strumenti e le aziende che forniscono un supporto in tempo reale ottengono i punteggi migliori, mentre i chatbot hanno i punteggi più bassi.

Recensioni dei clienti (10% della valutazione finale)

Oltre ai nostri test e valutazioni, consideriamo il net promoter score dei clienti attuali e passati. Esaminiamo la loro propensione, data la possibilità, a scegliere nuovamente lo strumento per le sue funzionalità di base. Un punteggio elevato riflette un alto net promoter score da clienti attuali o passati.

Rapporto qualità-prezzo (10% della valutazione finale)

Infine, considerando tutti gli altri criteri, valutiamo il prezzo medio dei piani base rispetto alle funzionalità fondamentali e teniamo in considerazione il valore degli altri criteri di valutazione. Il software che offre di più, a meno, ottiene punteggi più alti.

Core Features

Task Management

Easily create, assign, and use list or kanban views track tasks to keep your projects organized. Your team can see progress at a glance.

Custom Workflows

Tailor workflows to match your team's specific needs, ensuring everyone follows the right process. This flexibility boosts productivity.

Time Tracking

Monitor how much time your team spends on tasks to better manage resources. It helps identify areas for efficiency improvements.

Collaboration Tools

Share files, communicate within tasks, and receive notifications to keep your team aligned. It reduces email clutter and enhances teamwork.

Dashboard Customization

Design dashboards that highlight the most important data for your team. This feature allows you to focus on what matters most.

Reporting and Analytics

Generate real-time reports to understand project performance and make informed decisions. These insights help you improve future projects.

Team dashboard showing tasks due this week, project status donut chart, and tasks by assignee bar chart.
Create and assign tasks with list or Kanban views for clear tracking.

Standout Features

Gantt Charts

Visualize project timelines and dependencies to better manage complex projects. This feature makes planning more intuitive and effective.

Request Forms

Standardize how you receive work requests to ensure all necessary information is captured. It streamlines the intake process and reduces back-and-forth communication.

Wrike project management interface showing custom view menu with Gantt Chart option highlighted.
Gantt charts visualize timelines and dependencies for complex planning.

Ease of Use

Wrike's user interface is intuitive, but it can feel overwhelming for newcomers due to its extensive features. Once you get the hang of it, navigating through tasks and customizing dashboards becomes straightforward. The drag-and-drop functionality in Gantt charts simplifies project planning. However, if your team isn’t tech-savvy, the learning curve might be a hurdle. Overall, Wrike offers a solid balance between functionality and usability, making it a viable option for teams willing to invest time in learning.

Wrike screenshot
Wrike is feature-rich but may overwhelm beginners at first.

Onboarding

Wrike offers a structured onboarding experience with tutorials and guides to help new users get started. However, the comprehensive feature set can make the onboarding process feel lengthy. The available resources, such as webinars and community forums, are valuable for learning. If your team is new to complex software, expect a learning curve. Despite this, the support provided ensures that you can gradually unlock Wrike's full potential, making it worth the initial effort.

Wrike screenshot
Wrike onboarding is thorough but complex, with strong learning support.

Customer Support

Wrike provides multiple support options, including email and live chat, but some users find response times slower than expected. The help center and community forums offer valuable self-service resources. If your team requires immediate assistance, the delay might be frustrating. However, once connected, the support team is knowledgeable and helpful. Overall, while support is reliable, it could be more prompt to better meet your team's needs.

Wrike screenshot
Wrike support is helpful but response times can be slow.

Integrations

Wrike integrates with Microsoft Teams, Slack, Adobe Creative Cloud, Salesforce, Google Workspace, Dropbox, Microsoft Outlook, HubSpot, Jira, and Zendesk. Wrike also offers an API and connects with third-party integration tools.

Wrike screenshot
Wrike integrates with major apps and offers an API for custom connections.

Value for Money

Wrike gives solid work and project management value for teams that need structure, and users often like that you can start with a free plan and a free 14-day trial to test before buying. Wrike’s pricing feel justified as you get more features and automation tailored to your team’s work complexity with each tier, and the newer Apex tier brings advanced workflows and analytics for big teams while pricing stays custom.

  • Free: $0 per user/month. Basic task and project tools to start organizing work.
  • Team: $10 per user/month. Adds dashboards, Gantt charts, and enhanced project views.
  • Business: $25 per user/month. Includes advanced workflows, resource planning, and deeper customization.
  • Pinnacle: Contact sales. Adds advanced reporting, BI, and expanded enterprise features.
  • Apex: Contact sales. Top-tier plan with enterprise-grade workflows, AI tools, and integrations.
Wrike screenshot
Wrike offers scalable project tools with a free plan and advanced tiers.

Wrike Specs

  • API: Yes
  • Batch Permissions & Access: Yes
  • Budgeting: Yes
  • Calendar Management: Yes
  • Collaboration Support: Yes
  • Contact Management: Yes
  • Contact Sharing: No
  • Customer Management: No
  • Dashboard: Yes
  • Dashboards: Yes
  • Data Export: Yes
  • Data Import: Yes
  • Data Visualization: Yes
  • Dependency Tracking: Yes
  • Document Sharing: Yes
  • Expense Tracking: Yes
  • External Integrations: Yes
  • File Sharing: Yes
  • Gantt Charts: Yes
  • Kanban Boards: Yes
  • Multi-User: Yes
  • Notifications: Yes
  • Project Management: Yes
  • Resource Management: Yes
  • Scheduling: Yes
  • Task Scheduling/Tracking: Yes
  • Third-Party Plugins/Add-Ons: Yes
  • Time Management: Yes
  • Travel Management: No
  • Workflow Management: Yes

Wrike FAQs

Wrike Company Overview & History

Wrike, Inc. is a project management software company founded in 2006 by Andrew Filev, with its headquarters located in San Jose, California. As of October 2023, Wrike employs around 1,000 people and has offices in various locations, including India, Dallas, and Dublin. Known for its work culture and innovative project management solutions, Wrike serves notable clients across different industries. It was acquired by Citrix Systems in 2021 for $2.25 billion and later transitioned to ownership under Vista Equity Partners and Evergreen Coast Capital in 2022.

Wrike Major Milestones

  • 2006: Founded by Andrew Filev.
  • 2012: Received $1 million in investment.
  • 2013: Secured $10 million in funding.
  • 2021: Acquired by Citrix Systems for $2.25 billion.
  • 2022: Transitioned to ownership under Vista Equity Partners and Evergreen Coast Capital.