Avis sur Wrike : avantages, inconvénients, fonctionnalités et tarifs

Wrike se distingue par son interface intuitive et ses fonctionnalités polyvalentes de gestion de projet, ce qui en fait un choix de premier plan pour les solutions ERP de commerce électronique.

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By Rebecca Aston

Last updated on 5 oct. 2026

Nous évaluons les outils de façon indépendante, et les commissions contribuent à financer nos tests. Consultez notre politique de transparence, notre méthodologie, ou suggérez un outil.

Why Trust Our Reviews?

Wrike is an ecommerce ERP software for retail and ecommerce teams that need to manage projects, operations, and cross-departmental workflows in one place. I'd consider it if you want more adaptability and a shorter implementation timeline than a traditional ERP like NetSuite, while still getting the centralized visibility that larger or fast-scaling operations need.

Wrike Evaluation Summary

Wrike centralizes ecommerce workflows, projects, and operations in one hub.

Customer rating

4.3/5

Pricing

Pricing upon request
14-day free trial

Pourquoi faire confiance à nos recommandations de logiciels

6,700+

Reviews

Industry experts

16+

Evaluation factors

Years

Notre équipe teste et évalue des logiciels depuis 2012. En tant que dirigeants du commerce de détail nous-mêmes, nous savons à quel point il est difficile — et important — de choisir le bon logiciel.

Pour ce guide, nous avons évalué les outils grâce à des tests pratiques et une recherche indépendante, en notant les outils selon nos critères de sélection.

Nos avis reflètent notre jugement indépendant — et non un argumentaire de vente.

Wrike Overview

In my opinion, Wrike is a solid choice for teams needing a flexible ecommerce ERP tool. Its standout features like customizable dashboards and strong integration capabilities make it appealing. However, its pricing might be a downside for budget-conscious businesses. Wrike excels in project management for marketing and creative teams, thanks to its robust task management and collaboration features. It might not be the best fit for small businesses with simple needs due to its complexity. When compared to other tools, like Asana, Trello, or Clickup, Wrike's interface and integrations give it an edge, although onboarding can be smoother. Overall, it's a worthy consideration if your team values flexibility and detailed project tracking.

Pros

You can customize dashboards to fit your team's workflow.
Task management tools simplify tracking your projects.
Collaboration features improve team communication.

Cons

The interface might feel overwhelming at first.
Learning all features can take time.
Some users find customer support response times slow.

Is Wrike Right For Your Needs?

Who Would be a Good Fit for Wrike?

Wrike is ideal for marketing teams and creative agencies that need detailed project tracking. Its customizable dashboards and strong task management features help your team stay organized. If you're in a fast-paced environment, Wrike's collaboration tools ensure everyone stays in the loop. For departments handling multiple projects, Wrike's ability to manage tasks and timelines is invaluable. If you need to integrate various workflows, Wrike's flexibility makes it a strong choice.

Marketing Teams
Wrike's task management and collaboration tools keep your campaigns on track and your team aligned.
Creative Agencies
Its customizable dashboards help you manage multiple client projects efficiently and keep everyone informed.
Project Managers
Wrike simplifies project tracking with its intuitive interface and detailed task management capabilities.
Large Enterprises
The software’s robust features and scalability make it suitable for managing complex projects across departments.
Remote Teams
Wrike's collaboration features make communication seamless, ensuring everyone stays connected and productive.
Product Development
Its detailed project timelines and task management tools help streamline your product launch processes.

Who Would be a Bad Fit for Wrike?

Wrike might not suit small businesses or startups with straightforward project needs. Its robust features can be overwhelming if your team doesn't require complex project management tools. If you have limited resources for training, Wrike's learning curve could be a challenge. For teams that prefer a simple interface and quick setup, Wrike's detailed features may feel excessive. Additionally, if immediate customer support is crucial, you might find Wrike's response times lacking.

Small Startups
The complexity of Wrike's features can overwhelm small teams with basic project management needs.
Freelancers
Wrike's extensive capabilities might be more than necessary for managing individual projects.
Non-Technical Teams
If your team struggles with tech, Wrike's interface could pose a challenge.
Budget-Conscious Companies
The cost of Wrike might not justify its features for those looking to minimize expenses.
Simple Task Management
For managing basic tasks, Wrike's detailed features can feel unnecessary.
Immediate Support Needs
If quick customer support is a priority, Wrike's response times might not meet your expectations.

Notre méthodologie d'évaluation

Comment nous testons et notons les outils

Nous avons passé des années à construire, affiner et améliorer notre système de test et de notation des logiciels. Notre grille d’évaluation est conçue pour prendre en compte toutes les subtilités du choix d’un logiciel et identifier ce qui rend un outil efficace, en se concentrant sur les aspects essentiels du processus de décision. Vous pouvez voir ci-dessous comment fonctionne notre système de test et de notation selon sept critères. Il nous permet de fournir une évaluation impartiale des logiciels selon leur fonctionnalité principale, leurs caractéristiques remarquables, la facilité d’utilisation, l’intégration, l’onboarding, le service client, les avis clients et le rapport qualité-prix.

Fonctionnalité principale (25% de la note finale)

Le point de départ de notre évaluation est toujours la fonctionnalité de base de l’outil. Possède-t-il les fonctions et caractéristiques attendues par un utilisateur ? Certaines de ces fonctionnalités essentielles sont-elles réservées à des plans tarifaires supérieurs ? Nous attendons d’un outil qu’il se mesure aux capacités minimales proposées par ses concurrents.

Caractéristiques remarquables (25% de la note finale)

Ensuite, nous évaluons les caractéristiques remarquables et uniques qui vont au-delà des fonctionnalités de base normalement attendues d’un outil similaire. Une note élevée reflète des fonctionnalités spécialisées qui rendent le produit plus rapide, plus efficace, ou apportent une valeur ajoutée pour l’utilisateur. Nous évaluons également la facilité d’intégration avec d’autres outils généralement présents dans l’écosystème technique afin d’étendre la fonctionnalité et l’utilité du logiciel. Les outils qui proposent de nombreuses intégrations natives, des connexions avec des solutions tierces, et un accès API pour des intégrations personnalisées obtiennent la meilleure note.

Facilité d’utilisation (10% de la note finale)

Nous analysons la rapidité et la simplicité d’exécution des tâches affectées aux fonctionnalités principales via l’outil. Les logiciels les mieux notés sont bien conçus, intuitifs, offrent des applications mobiles, incluent des modèles prêts à l’emploi et simplifient les opérations complexes.

Onboarding (10% de la note finale)

Nous savons à quel point l’adoption rapide d’une nouvelle plateforme est cruciale pour une équipe. Nous évaluons donc la facilité d’apprentissage et de prise en main d’un outil avec un minimum de formation. Nous examinons la rapidité à laquelle un membre d’équipe peut s’installer et commencer à utiliser l’outil sans expérience préalable. Les solutions les mieux notées montrent qu’elles nécessitent peu ou pas d’assistance.

Service client (10% de la note finale)

Nous évaluons la vitesse et la simplicité pour obtenir de l’aide ou se débloquer par téléphone, chat en direct, ou base de connaissances. Les outils et sociétés qui offrent une assistance en temps réel obtiennent la meilleure note, tandis que les chatbots sont moins bien évalués.

Avis clients (10% de la note finale)

Au-delà de nos propres tests et évaluations, nous tenons compte du score de recommandation (NPS) des clients actuels et passés. Nous examinons leur probabilité de choisir à nouveau l’outil pour sa fonctionnalité principale. Un logiciel bien noté reflète un NPS élevé de la part des clients actuels ou passés.

Rapport qualité-prix (10% de la note finale)

Enfin, au regard de tous les autres critères, nous évaluons le prix moyen des offres de départ au regard des fonctionnalités clés, et tenons compte de la valeur ajoutée selon les autres critères. Les logiciels qui offrent plus pour moins obtiennent une meilleure note.

Core Features

Task Management

Easily create, assign, and use list or kanban views track tasks to keep your projects organized. Your team can see progress at a glance.

Custom Workflows

Tailor workflows to match your team's specific needs, ensuring everyone follows the right process. This flexibility boosts productivity.

Time Tracking

Monitor how much time your team spends on tasks to better manage resources. It helps identify areas for efficiency improvements.

Collaboration Tools

Share files, communicate within tasks, and receive notifications to keep your team aligned. It reduces email clutter and enhances teamwork.

Dashboard Customization

Design dashboards that highlight the most important data for your team. This feature allows you to focus on what matters most.

Reporting and Analytics

Generate real-time reports to understand project performance and make informed decisions. These insights help you improve future projects.

Team dashboard showing tasks due this week, project status donut chart, and tasks by assignee bar chart. — Create and assign tasks with list or Kanban views for clear tracking.

Standout Features

Gantt Charts

Visualize project timelines and dependencies to better manage complex projects. This feature makes planning more intuitive and effective.

Request Forms

Standardize how you receive work requests to ensure all necessary information is captured. It streamlines the intake process and reduces back-and-forth communication.

Wrike project management interface showing custom view menu with Gantt Chart option highlighted. — Gantt charts visualize timelines and dependencies for complex planning.

Ease of Use

Wrike's user interface is intuitive, but it can feel overwhelming for newcomers due to its extensive features. Once you get the hang of it, navigating through tasks and customizing dashboards becomes straightforward. The drag-and-drop functionality in Gantt charts simplifies project planning. However, if your team isn’t tech-savvy, the learning curve might be a hurdle. Overall, Wrike offers a solid balance between functionality and usability, making it a viable option for teams willing to invest time in learning.

Wrike screenshot — Wrike is feature-rich but may overwhelm beginners at first.

Onboarding

Wrike offers a structured onboarding experience with tutorials and guides to help new users get started. However, the comprehensive feature set can make the onboarding process feel lengthy. The available resources, such as webinars and community forums, are valuable for learning. If your team is new to complex software, expect a learning curve. Despite this, the support provided ensures that you can gradually unlock Wrike's full potential, making it worth the initial effort.

Customer Support

Wrike provides multiple support options, including email and live chat, but some users find response times slower than expected. The help center and community forums offer valuable self-service resources. If your team requires immediate assistance, the delay might be frustrating. However, once connected, the support team is knowledgeable and helpful. Overall, while support is reliable, it could be more prompt to better meet your team's needs.

Integrations

Wrike integrates with Microsoft Teams, Slack, Adobe Creative Cloud, Salesforce, Google Workspace, Dropbox, Microsoft Outlook, HubSpot, Jira, and Zendesk. Wrike also offers an API and connects with third-party integration tools.

Value for Money

Wrike gives solid work and project management value for teams that need structure, and users often like that you can start with a free plan and a free 14-day trial to test before buying. Wrike’s pricing feel justified as you get more features and automation tailored to your team’s work complexity with each tier, and the newer Apex tier brings advanced workflows and analytics for big teams while pricing stays custom.

Free: $0 per user/month. Basic task and project tools to start organizing work.
Team: $10 per user/month. Adds dashboards, Gantt charts, and enhanced project views.
Business: $25 per user/month. Includes advanced workflows, resource planning, and deeper customization.
Pinnacle: Contact sales. Adds advanced reporting, BI, and expanded enterprise features.
Apex: Contact sales. Top-tier plan with enterprise-grade workflows, AI tools, and integrations.

New Product Updates from Wrike

October 18 2026

Wrike Adds Klaxoon MCP Integration

Wrike’s MCP integration with Klaxoon is now generally available, making it easier for teams and AI agents to work across task execution and collaborative whiteboarding. The release improves continuity of context and reduces friction when linking or updating Klaxoon boards from Wrike workflows. Highlights include:

Cross-Tool Context: Let AI agents move between Wrike tasks and Klaxoon whiteboards without losing context.
Whiteboard ID Access: Retrieve the ID of a Klaxoon board attached to a Wrike task.
API Attachment Controls: Attach or detach Klaxoon whiteboards from Wrike tasks or projects programmatically.
Task Context Access: Use Wrike task information alongside whiteboard content in AI workflows.
Marketplace Availability: Access the integration through Claude and OpenAI marketplaces.