10 Melhores Ferramentas de Gestão de Dispositivos Terminais para o Retalho em 2026

Avaliações das melhores ferramentas de gestão de endpoints para retalho

1. 

   1

   SOTI MobiControl

   Best remote support for frontline retail teams

   • Free demo available
   • Pricing upon request

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   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SOTI MobiControl is an enterprise mobility management platform built around rugged device support, remote IT support, and multi-OS management for Android, iOS, Windows, and Linux endpoints.

   Who Is SOTI MobiControl Best For?

   SOTI MobiControl is a strong fit for enterprise retailers with large frontline workforces relying on rugged mobile devices like barcode scanners and handheld computers.

   Why I Picked SOTI MobiControl

   I picked SOTI MobiControl as one of the best because its remote support toolset is purpose-built for frontline device environments. The remote control, whiteboard annotation, two-way chat, and screenshot capture features all work from a single console session, so IT can diagnose and fix a broken handheld at a checkout lane without sending a technician on-site. I also like that remote view and control extends across 200+ device manufacturers, covering the rugged Zebra and Honeywell scanners that retail teams actually use.

   SOTI MobiControl Key Features

   • SOTI XTreme Technology: Optimizes app and data delivery to store locations with limited bandwidth connections, speeding up distribution by up to 10x.
   • Zebra FOTA support: Pushes Android OS and LifeGuard security patches to an entire Zebra device fleet directly from the SOTI MobiControl console.
   • Shared device configuration: Lets multiple shift workers share a single device, with personalized access granted per login across Android, iOS, and Windows.
   • Geofence-based policy deployment: Defines custom-shaped geofences and automatically applies or removes apps, content, and policies based on a device's location.

   SOTI MobiControl Integrations

   SOTI MobiControl integrates with Microsoft Intune as a compliance data provider, and Microsoft Entra ID can evaluate device compliance data to enforce conditional access policies. It also integrates with Juniper Mist Access Assurance, HPE Aruba ClearPass, Imprivata Mobile Access Management, Samsung Knox, Apple Business Manager, Android Enterprise, and Zebra StageNow. A REST API protected by OAuth2 is available for custom integrations. SOTI also maintains a Pulse Marketplace where you can browse compatible devices and partner solutions.

   Pros and Cons

   Pros:

   • Deep Zebra and rugged device compatibility
   • Cloud-based app deployment across thousands of devices
   • Location tracking pinpoints missing retail devices

   Cons:

   • iOS management lacks feature parity with Android
   • Report customization options are limited
   Learn more about SOTI MobiControl:

   • Check out SOTI MobiControl on their website
2. 

   2

   Esper

   Best for retail device fleet automation

   • 30-day free trial + free demo available
   • From $2/device/month

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Esper is an Android-first endpoint management platform built for dedicated device fleets, covering remote configuration, app deployment, kiosk lockdown, and device monitoring across POS systems, kiosks, and digital signage.

   Who Is Esper Best For?

   Esper is a strong fit for multi-location retail and restaurant chains that manage hundreds or thousands of Android-based dedicated devices across distributed sites.

   Why I Picked Esper

   I've included Esper in my top picks because it treats device fleet management more like a DevOps pipeline than a traditional MDM console. My team uses Esper Pipelines to sequence app installs, config changes, and OS updates in a defined order across grouped device sets. I can also create dynamic device groups by location or device type, so a firmware update meant for self-checkout terminals never touches the digital signage fleet.

   Esper Key Features

   • Kiosk mode lockdown: Restrict devices to a single app or curated app set to prevent unauthorized use on the floor.
   • Remote screen view: See a live view of any device screen without interrupting the session on the device.
   • Compliance policy alerts: Set rules that trigger automatic notifications when a device falls outside defined config thresholds.
   • Esper Device SDK: Embed direct device management controls into your own retail apps at the code level.

   Esper Integrations

   Native integrations are not clearly documented. Esper is built around its REST APIs and Device SDK, which let you integrate device management workflows into existing systems like CI/CD pipelines, ITSM tools, and internal dashboards. A Python SDK is also available for backend automation. Esper doesn't connect with Zapier, so all custom integrations run through the API.

   Pros and Cons

   Pros:

   • POS Real-time remote control for Android devices
   • PCI DSS validated for mobile
   • Blueprint-based config scales across locations fast

   Cons:

   • Remote commands occasionally fail to execute
   • Inconsistent behavior across Android device manufacturers
   Learn more about Esper:

   • Check out Esper on their website
3. 

   3

   Hexnode UEM

   Best for kiosk management flexibility

   • 14-day free trial + free demo available
   • From $2.20/device/month (billed annually)

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Hexnode UEM is a unified endpoint management software platform with dedicated kiosk lockdown, mobile device management, and multi-OS support across Android, iOS, Windows, macOS, Linux, and ChromeOS.

   Who Is Hexnode UEM Best For?

   Hexnode UEM is a cost-effective and strong fit for multi-location retailers that run a mix of Android, Windows, and iOS devices across POS terminals, digital signage, and associate handhelds.

   Why I Picked Hexnode UEM

   I picked Hexnode UEM as one of the best because its kiosk management goes deeper than most competitors. Where other UEM tools give you a single toggle for app lockdown, Hexnode lets you configure single-app mode, multi-app mode, web kiosk mode, and digital signage mode across Android, iOS, Windows, and Apple TV from one console. In a retail context, that means the same platform can lock down a POS tablet to one app, run a multi-app associate device with a POS app, digital catalog, and loyalty program, and push content to an Apple TV display, all under one policy framework. I also like that you can run background apps silently on Android kiosks, so services like receipt printing stay active without appearing on the kiosk home screen.

   Hexnode UEM Key Features

   • Location tracking: Monitor the real-time GPS location of any managed device across your store network from the Hexnode console.
   • Silent app deployment: Push, update, or remove apps on managed devices without any action required from the end-user.
   • Geofencing: Set geographic boundaries that trigger automatic policy changes when a device moves outside a defined area.
   • OS update management: Schedule and enforce OS updates across your device fleet during off-hours to avoid disrupting store operations.

   Hexnode UEM Integrations

   Hexnode UEM offers native integrations with Microsoft Entra ID, Microsoft Active Directory, Okta, Google Workspace, Freshservice, Zendesk, Apple Business Manager, Android Enterprise, Samsung Knox, Check Point Harmony Mobile, and GRC platforms like Drata, Vanta, and Secureframe. An API is available as a RESTful JSON implementation for custom integrations.

   Pros and Cons

   Pros:

   • Built-in VPN and web content filtering
   • Dynamic grouping and no-touch enrollment save time
   • Kiosk mode version control is clear and reliable

   Cons:

   • Key controls locked behind top-tier plans
   • macOS and Windows management trails mobile platforms
   Learn more about Hexnode UEM:

   • Check out Hexnode UEM on their website
4. 

   4

   IBM MaaS360

   Best for advanced AI-powered analytics

   • 30-day free trial
   • From $$2.97/client device/month

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   Customer Rating:3.1/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   IBM MaaS360 is an AI-driven unified endpoint management platform that covers device enrollment, policy enforcement, app management, and mobile threat defense across retail device fleets.

   Who Is IBM MaaS360 Best For?

   IBM MaaS360 is a strong fit for enterprise retailers managing large, distributed device fleets across multiple store locations, where security policy consistency and real-time threat detection are non-negotiable.

   Why I Picked IBM MaaS360

   I've included IBM MaaS360 in my top picks because the AI-powered analytics layer does something most UEM platforms can't: it generates predictive risk scores for every device in my fleet, not just reactive alerts. I use this to spot POS terminals trending toward non-compliance before they hit a policy violation, cutting down unplanned remediation time. The AI also continuously learns normal app usage patterns across store devices, flagging deviations automatically.

   IBM MaaS360 Key Features

   • Zero-touch enrollment: Provision new store devices over the air without requiring hands-on IT setup.
   • Remote lock and wipe: Instantly lock or erase lost or stolen retail devices from the admin console.
   • App distribution: Push, update, or remove store apps across your entire device fleet from one dashboard.
   • Data containerization: Separate corporate retail data from personal data on BYOD devices using encrypted containers.

   IBM MaaS360 Integrations

   IBM MaaS360 integrates with cybersecurity and business productivity apps, including native integrations across the IBM ecosystem such as QRadar (XDR, SIEM, and SOAR), IBM Verify, and IBM Cloud Pak for Security, as well as third-party tools like TeamViewer, Zimperium, Zscaler, Microsoft Azure, Microsoft 365, SharePoint, Box, and Google Docs. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Kiosk mode supports frontline retail devices
   • Manages iOS, Android, Windows, macOS, and IoT
   • AI-assisted policy guidance summarizes configurations

   Cons:

   • Limited support for Linux-based endpoints
   • The admin interface can feel outdated visually
   Learn more about IBM MaaS360:

   • Check out IBM MaaS360 on their website
5. 

   5

   HCL BigFix

   Best for patching compliance in retail

   • Not available
   • Pricing upon request

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   Built on a single-agent architecture, HCL BigFix is an endpoint management platform that handles patch management, software distribution, compliance monitoring, and vulnerability remediation across more than 90 OS versions.

   Who Is HCL BigFix Best For?

   HCL BigFix is well-suited to enterprise retailers with distributed store networks where IT operations teams need consistent patch compliance across every device, location, and OS.

   Why I Picked HCL BigFix

   Patching compliance is where HCL BigFix earns its place on my shortlist. In retail environments with hundreds of POS terminals and back-office devices spread across locations, I like that BigFix's Compliance PCI Add-On provides out-of-the-box checklists built specifically for PCI DSS V4.0, covering patch application and policy enforcement without manual configuration. The near real-time patch deployment across Windows, Linux, and macOS endpoints means a critical security fix doesn't sit pending for days across a store fleet.

   HCL BigFix Key Features

   • Software distribution: Deploy software packages to any endpoint across your network from a single console, with a self-service option for device users to manage their own installations.
   • Remote desktop control: Access and control any managed endpoint remotely, with support for file transfer, chat, and command execution without requiring VPN connectivity.
   • Asset inventory and license management: Discover all hardware and software assets across your environment, track software consumption data, and generate license compliance reports.
   • Fixlet automation library: Run pre-built automation units (Fixlets) from a library of 500,000+ actions, updated 130+ times per month, to push configurations and policies to endpoints in real time.

   HCL BigFix Integrations

   HCL BigFix integrates with major security and IT operations technology partners, including ServiceNow, Tenable, Qualys, Rapid7, and Google Cloud. It also connects with HCL Service Graph Connector for CMDB integration, and a REST API is available for custom integrations and automation.

   Pros and Cons

   Pros:

   • Supports 100+ operating system variants natively
   • Scales to manage tens of thousands of endpoints
   • Over 98% first-pass patch success rate

   Cons:

   • Relay setup struggles in large distributed networks
   • Reporting needs extra configuration for insights
   Learn more about HCL BigFix:

   • Check out HCL BigFix on their website
6. 

   6

   Microsoft Intune

   Best for Microsoft ecosystem compatibility

   • 90-day free trial
   • From $60/user/month (billed annually)

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Built by Microsoft, Intune is a UEM platform for managing and securing Windows, iOS, Android, macOS, and Linux devices through device enrollment, app deployment, compliance policies, and OS patching.

   Who Is Microsoft Intune Best For?

   Microsoft Intune is a natural fit for IT administrators who need centralized control over a large, mixed-device fleet spanning corporate headquarters, distribution centers, and store locations.

   Why I Picked Microsoft Intune

   Microsoft Intune earns its spot on my shortlist because no other UEM tool matches its depth of native compatibility with Microsoft's own stack. I love that Group Policy Analytics lets me map existing on-premises GPOs directly to Intune policies, which cuts migration time when moving stores to cloud management. My team also uses the built-in Microsoft Defender for Endpoint connector to pull unified device threat signals without adding a separate security tool.

   Microsoft Intune Key Features

   • Software update rings: Stage Windows OS updates across store devices in waves to avoid disrupting peak trading hours.
   • Compliance policies: Set rules around PIN requirements, encryption, and OS versions, with automatic flagging of non-compliant devices.
   • Role-based access control (RBAC): Scope admin permissions so regional IT managers only access and manage devices within their assigned locations.
   • Shell script deployment: Push custom PowerShell or shell scripts to Windows and macOS devices without requiring on-site IT visits.

   Microsoft Intune Integrations

   Microsoft Intune has native integrations across the Microsoft ecosystem, including Microsoft 365, Azure, Microsoft Defender for Endpoint, and Microsoft Entra ID, along with third-party partners like Jamf Pro, Lookout, Zimperium, Check Point, and Omnissa Workspace ONE. An API is available for custom integrations through Microsoft Graph.

   Pros and Cons

   Pros:

   • Replaces multiple tools with one UEM console
   • Policy removal cleanly reverts settings
   • Remote management from anywhere without on-site visits

   Cons:

   • Complex initial setup without prior Intune experience
   • Policy sync inconsistencies across some devices
   Learn more about Microsoft Intune:

   • Check out Microsoft Intune on their website
7. 

   7

   Ivanti Neurons for UEM

   Best for automation of device lifecycle tasks

   • Free demo available
   • Pricing upon request

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   Ivanti Neurons for UEM is a client-based unified endpoint management platform that handles OS provisioning, software distribution, patch management, remote control, and device discovery across Windows, macOS, Linux, Chrome OS, and IoT devices.

   Who Is Ivanti Neurons for UEM Best For?

   I'd suggest it's a strong fit for enterprise IT teams managing large, mixed-OS device fleets across distributed locations.

   Why I Picked Ivanti Neurons for UEM

   I've included Ivanti Neurons for UEM in my top picks because its automation of device lifecycle tasks is genuinely one of the best I've seen. I particularly like how it handles OS provisioning and migrations, automatically deploying the latest Windows, macOS, and Linux systems and managing continual updates without manual intervention. Its software distribution feature targets user groups directly, pushing downloads to the right devices automatically, which means IT teams aren't babysitting individual rollouts across dozens of store locations.

   Ivanti Neurons for UEM Key Features

   • Remote control: Lets IT teams analyze systems and resolve device problems without visiting a store location in person.
   • User profile management: Moves user profiles between machines automatically, keeping staff logon times fast across device changes.
   • Discovery and data normalization: Detects all devices and installed software on your network, then normalizes that data for cleaner reporting.
   • Dashboards and reporting: Pulls business and IT data into visual dashboards without requiring coding or dedicated BI resources.

   Ivanti Neurons for UEM Integrations

   The Ivanti Neurons Platform offers out-of-the-box integrations with Microsoft, ServiceNow, Cisco, Wiz, Okta, Zscaler, CrowdStrike, Tenable, and BMC. Ivanti Neurons for UEM also integrates with Microsoft Intune for extended patch management. APIs are available for custom integrations, including People and Devices Inventory, Patch Management, and Bots APIs.

   Pros and Cons

   Pros:

   • Automated onboarding provisions devices over the air
   • NLP-based queries return real-time device data
   • Manages rugged devices like Zebra and HoloLens

   Cons:

   • Initial setup felt overly complex for teams
   • Platform navigation can feel cumbersome at times
   Learn more about Ivanti Neurons for UEM:

   • Check out Ivanti Neurons for UEM on their website
8. 

   8

   Jamf Pro

   Best for Apple device management at scale

   • 14-day free trial + free demo available
   • From $4/device/month

   Visit Website

   

   Jamf Pro is an Apple-exclusive endpoint management platform for enrolling, configuring, deploying apps to, and enforcing security policies across macOS, iOS, and iPadOS devices at scale.

   Who Is Jamf Pro Best For?

   Jamf Pro is a strong fit for mid-to-large retail IT teams that run Apple-first or Apple-only device environments across stores, headquarters, or both.

   Why I Picked Jamf Pro

   I picked Jamf Pro as one of the best because no other endpoint management tool matches its depth of native Apple support. Its zero-touch deployment lets retail IT teams provision iPhones and iPads in bulk without ever touching the devices, which matters when you're onboarding staff across dozens of locations. I also like the Smart Groups feature, which uses an AI assistant to create dynamic device groupings, so policy changes roll out to the right devices automatically.

   Jamf Pro Key Features

   • Blueprints: Configure device settings, app installations, and restrictions across all Apple devices using Declarative Device Management.
   • Self Service+: Let users install apps, update software, and manage their own devices without IT involvement.
   • Compliance benchmarks: Apply automated security configurations based on industry benchmarks to harden device security across your fleet.
   • Inventory management: Automatically collect hardware, software, and security configuration details from every managed Apple device.

   Jamf Pro Integrations

   Jamf Pro offers hundreds of marketplace integrations and native integrations across the Microsoft ecosystem (including Entra, Power BI, Security Copilot, and Sentinel), Google (including Google Workspace, Cloud Identity, and Chrome Enterprise), Okta, AWS, ServiceNow, and SwiftConnect. An API is available for custom integrations, with over 150 partner integrations listed on the Jamf Marketplace.

   Pros and Cons

   Pros:

   • Minimal platform downtime during operations
   • Highly rated community and customer support
   • Jamf updates ship before Apple releases

   Cons:

   • OS updates and upgrades need work
   • The admin interface is hard to navigate
   Learn more about Jamf Pro:

   • Check out Jamf Pro on their website
9. 

   9

   ManageEngine Endpoint Central

   Best for unified desktop and mobile controls

   • 30-day free trial + free demo available
   • From $795/50 endpoints (billed annually)

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   ManageEngine Endpoint Central is an endpoint management platform covering patch management, OS imaging, application deployment, remote control, and mobile device management for both desktops and mobile devices.

   Who Is ManageEngine Endpoint Central Best For?

   It's a strong fit for mid-to-large retail chains running mixed device environments, including both Windows desktops and Android or iOS mobile devices, across multiple store locations.

   Why I Picked ManageEngine Endpoint Central

   I picked ManageEngine Endpoint Central because it genuinely delivers on the promise of unified desktop and mobile controls from a single console, without forcing you to juggle separate tools. What I like most is the kiosk mode feature, which lets my team lock store POS terminals and tablets to only IT-approved apps and settings. I also rely on the bulk mobile enrollment via Apple Business Manager, Zero Touch Enrollment, and Knox Mobile Enrollment to get new store devices configured quickly without any hands-on setup.

   ManageEngine Endpoint Central Key Features

   • Automated patch management: Schedule and deploy OS and third-party application patches across all store devices without manual intervention.
   • Remote desktop control: Access and troubleshoot any store device in real time without dispatching on-site technicians.
   • Software deployment: Push, update, or uninstall applications across store devices in bulk using pre-configured deployment templates.
   • Vulnerability assessment: Scan managed endpoints to identify security weaknesses and prioritize remediation across store locations.

   Based on my research, here is the integration information I've gathered from the ManageEngine Endpoint Central integration page and supporting documentation:

   ManageEngine Endpoint Central Integrations

   Endpoint Central integrates with a range of ManageEngine and third-party products for IT management. Native integrations include ManageEngine ServiceDesk Plus, ManageEngine AssetExplorer, ManageEngine Analytics Plus, Microsoft Intune, Microsoft Entra ID, Google Workspace, Apple Business Manager, 1Password, Zoho CRM, Zoho Desk, Power BI, and Elastic SIEM. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Supports Windows, macOS, Linux, and mobile
   • Groups devices for targeted policy deployment
   • Automates OS and third-party patch scheduling

   Cons:

   • Remote control sessions can feel unresponsive
   • Scripting needed for advanced configuration tasks
   Learn more about ManageEngine Endpoint Central:

   • Check out ManageEngine Endpoint Central on their website
10. 

    10

    Omnissa Workspace ONE

    Best for integration with enterprise systems

    • Free demo available
    • From $3/device/month

    Visit Website

    

    Omnissa Workspace ONE UEM is a cloud-native unified endpoint management platform that manages Windows, macOS, iOS, Android, Linux, and ChromeOS devices from a single console, with deep integrations across identity, security, and enterprise IT ecosystems.

    Who Is Omnissa Workspace ONE Best For?

    Enterprise IT teams managing large, mixed-OS device fleets across multiple locations, particularly in retail chains with complex security and compliance requirements.

    Why I Picked Omnissa Workspace ONE

    I picked Omnissa Workspace ONE as one of the best for enterprise retail because its ServiceNow integration lets IT teams push device telemetry directly into existing ITSM workflows, so incidents get logged and routed without leaving either platform. I also like Omnissa Access, which extends SSO across SaaS, web, and legacy apps from a single identity layer. In large retail environments running mixed-OS fleets, that kind of tight cross-platform identity control is something you don't get with most UEM tools.

    Omnissa Workspace ONE Key Features

    • Multi-tenant architecture: Manage separate policy environments for different store locations or business units from a single console, with granular admin delegation.
    • Freestyle orchestration: Build low-code/no-code automation workflows for device onboarding, app deployment, and compliance remediation across all endpoints.
    • Automated patch management: Schedule and deploy OS and app updates across Windows, macOS, and mobile devices with visibility into patch status across your fleet.
    • Conditional access and compliance policies: Set dynamic access rules based on device state and user role, with automatic blocking and remediation for non-compliant endpoints.

    Omnissa Workspace ONE Integrations

    Workspace ONE UEM integrates with ecosystem partners, including ServiceNow, CrowdStrike, Lookout, Microsoft, Apple, Google, NVIDIA, IGEL, and Okta. It also supports API-based integration for custom workflows and automation, along with a ServiceNow Service Graph Connector for syncing device and app data between platforms.

    Pros and Cons

    Pros:

    • Granular group-based deployment policy control
    • Supports rugged and shared device modes
    • Manages all major OS types natively

    Cons:

    • Documentation is unclear and hard to follow
    • Initial setup and configuration are complex
    Learn more about Omnissa Workspace ONE:

    • Check out Omnissa Workspace ONE on their website